Bait and Switch Scam. While getting an oil change they recommended that I replace 4 tires and provided me with a computerized estimate. I passed on the estimate for the moment as I was short on time. The next day I receive an email coupon that offers "10% off your tire estimate". Two weeks later I schedule an appointment to install the tires. I mention the coupon on the phone and Josh says that he will look at it when I arrive. Upon arriving Josh informs me that they will not honor the coupon with the estimate as proposed. They would honor the coupon, if they can revise the estimate upward by removing discounts. The estimate clearly stated "This is Your Estimate". Mr. Tire knew what the estimate stated when they sent the email offer. I responded to the offer before the expiration date. Mr. Tire had no intention of honoring they coupon. They are running a bait and switch scam. They value corporate greed over integrity.
Net Promoter® NPS®, NPS Prism®, y los emoticonos relacionados con NPS son marcas registradas de Bain & Company, Inc., Satmetrix Systems, Inc., y Fred Reichheld. Net Promoter Score™ y Net Promoter System™ son marcas de servicio de Bain & Company, Inc., y Fred Reichheld.
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