Wish I had read reviews before called thia business
Problem with washer, couldn’t diagnose the problem, will be throwing parts at it when they arrive, had to order new shocks, problem is when machine spins and he didn’t even stay long enough to watch it spin. Won’t use this business in the future. Will add to post once new parts are installed, I have no confidence problem will be fixed!
KH
kim H.
Aiken, SC
01/11/2023
0
Terrible service. Don't use
The owner/"technician arrived late. He was scheduled to arrive between 8 and 12 and finally showed up at 2:30.
I had a problem with my refrigerator that it wasn't cooling. Without even doing an inspection, he announced that the compressor was bad and it would be $5000 - $6000 dollars for the repair!!
As it turned out, there was nothing wrong with the compressor, the coils just needed cleaning which I did this morning, and now the fridge runs great again.
It is a shame that these people get away with such dishonesty.
MB
Mike B.
Aiken, SC
01/08/2021
Changed for the better
After being initially frustrated with Mr. Appliance for taking so long to get repair parts and then being unresponsive I canceled my follow-up appointment.
The same day I canceled I received a phone call from the Operations Manager. She wanted to know why I'd canceled the appointment. I explained my experiences. She asked me to take an appointment two days out so the part needed could be obtained.
Two days later the tech was here, with the part, and made the repair. All is working fine now.
Thanks to Mr. Appliance's Aiken Operations Mgr. for getting involved and getting it done for me.
Recomendado
MB
Mike B.
Aiken, SC
01/04/2021
Completely Unresponsive
This company did a repair on my refrigerator ice maker in December and replaced a leaking ice-maker water line. A few weeks later the replacement part failed spewing water onto my kitchen ceiling. I called the company and sent an email with picture showing the failed part. During the course of a solid week I could not get them to even confirm whether or not they had received my email. I canceled the follow up visit and repaired it myself. It was a lot less frustrating to fix it myself than deal with this company. Completely Unresponsive. Don't waste your time and money.
No Recomendado
EB
Edward B.
Aiken, SC
11/09/2020
Slow Getting Repair Parts
The tech worked on my home refrigerator on 10/16. Discovered the ice maker water line was leaking and the part had to be ordered. Said it would take 2 weeks. Three weeks later I had to call to get status. Notice that I didn't get a call from Mr. Applicance saying the part would be late! I'm told the part is scheduled to arrive on 11/16. We'll see.
No Recomendado
SR
Susan R.
Aiken, SC
09/22/2020
Sorry to say this but don't bother
Said to say but this looks like one of these new internet franchises that wont make it. I support all small businesses that deserve it. They came July 30 and got a $150 deposit on a part that would be in 7-10 days. After 3 weeks I inquired and told UPS and Fed Ex were letting them down on delivery. Gave up and turned to Beech Island and they came 9/4, said they would have part 9/22 and installed it on 9/22 despite UPS or Fed Ex delivery problems.
No Recomendado
DC
Dave C.
09/26/2019
Cliente Verificado
Shawn Christenson's appliance repair visit
Your company is blessed to have Shawn in your team. My wife and I were blown away by his technical skillset, knowledge of our particular issues, and people skills.
Net Promoter® NPS®, NPS Prism®, y los emoticonos relacionados con NPS son marcas registradas de Bain & Company, Inc., Satmetrix Systems, Inc., y Fred Reichheld. Net Promoter Score™ y Net Promoter System™ son marcas de servicio de Bain & Company, Inc., y Fred Reichheld.
Atención
Usamos cookies para personalizar contenido, habilitar cierta funcionalidad y rastrear análisis del sitio con fines de marketing. Usted consiente nuestras cookies si continúa utilizando este sitio web.