Worker treated my car very poorly--breaking the bumper
The tow-worker treated my fairly new car (in excellent exterior condition) with no regard and slammed on the buckles/straps and broke the rear bumper. He also had extremely muddy/dirty/sooty gloves on and was roughly putting on my car leaving awful dirt hand smears. LUCKILY, the car was being towed to an auto body place I trust. Even more lucky that the owner of the auto body place saw how badly the straps were done and exactly how it damaged my car. When the auto body owner professionally pointed out what he did to damage the car, the tow guy became defensive and said he didn't do it and started to flee. The auto body owner tried to professionally get the tow guy to figure out what to do about it and he replied, "whatever" and fled. The auto body owner had to run a bit to get the number on the truck to call Morgan's towing. The owner, in the end, did pay for damages. I would have given more stars if the tow guy took responsibility for things, wasn't all defensive and didn't treat my car so poorly. I mean the tow guy worker pretty much fleeing the scene when he was called out on what he did? ...unbelievable and unacceptable. I'll never allow them to touch any of mine or my family's cars ever again and certainly won't recommend them to anyone.
Net Promoter® NPS®, NPS Prism®, y los emoticonos relacionados con NPS son marcas registradas de Bain & Company, Inc., Satmetrix Systems, Inc., y Fred Reichheld. Net Promoter Score™ y Net Promoter System™ son marcas de servicio de Bain & Company, Inc., y Fred Reichheld.
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