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Monument Street Auto Center

Puntuación Promedio
Calificación general 4.8/5Calificación general 4.8/5Calificación general 4.8/5Calificación general 4.8/5Calificación general 4.8/5
4.8
(1,328 Reseñas)
86
Escribir una Reseña

Detalles de la Puntuación

Tendencia de los Últimos 30 Días

Negocio Activo

ReScore Reseñas

ReScore
Calificación general 2.0/5Calificación general 2.0/5Calificación general 2.0/5Calificación general 2.0/5Calificación general 2.0/5
Reseña Original
Calificación general 1.0/5Calificación general 1.0/5Calificación general 1.0/5Calificación general 1.0/5Calificación general 1.0/5
1
Total de ReScores
2.0
Promedio de ReScores
86
Puntuación Neta de Promotores ®

Detalles del Negocio

Categorías
Contacto
(410) 522-3737

Horario del Negocio

Mon
7:00 AM - 5:00 PM
Tue
7:00 AM - 5:00 PM
Wed
7:00 AM - 5:00 PM
Thu
7:00 AM - 5:00 PM
Fri
7:00 AM - 5:00 PM
Sat
closed
Sun
closed
* Eastern Time (Us & Canada)
3700 E Monument St. Baltimore, MD 21205
Reseñas de Monument Street Auto Center's
Calificación general 4.8/5Calificación general 4.8/5Calificación general 4.8/5Calificación general 4.8/5Calificación general 4.8/5
4.8
(1,328 Reseñas)

JF
JAMES F.
Sparrows Point, MD
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
05/02/2025
cliente verificadoCliente Verificado
10
Quick tire replacement
Gary was very friendly, courteous, and helpful in getting me checked in and set-up with a replacement for my damaged tire. Recommended a good match for the replacement, and completed the work quickly. Thank you!
George de Monument Street Auto Center respondió el 05/03/2025 09:40 AM

We greatly appreciate your positive feedback regarding your experience with Gary. It seems he has mastered both tire replacements and customer relations; a rare combination indeed!


SJ
SARAH J.
Baltimore, MD
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
05/01/2025
cliente verificadoCliente Verificado
10
ICU
Gary has done it again. Even though I didn’t have my truck for a week. Gary has checked everything said I had problems with and fixed them. I like to thank Morgan as well. First of all they are nice and pleasant never felt pushed off
or rushed. They listen to your concerns. Never had a bad experience with Monument Auto
George de Monument Street Auto Center respondió el 05/02/2025 09:39 AM

We appreciate your detailed feedback; it seems Gary and Morgan have expertly turned your truck woes into triumphs. It's always a pleasure when our team can make your experience smooth and pleasant—like a well-oiled engine!


Cliente verificado
Nottingham, MD
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
04/24/2025
cliente verificadoCliente Verificado
10
Always quick service!
I stopped in with a flat and they were quick to patch my tire. No appt. Very helpful!
George de Monument Street Auto Center respondió el 04/25/2025 09:38 AM

We appreciate your feedback and aim to keep your wheels rolling smoothly, with or without an appointment. Glad we could help!


CJ
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CHARLIE J.
Baltimore, MD
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
04/23/2025
cliente verificadoCliente Verificado
10
So far car is running excellent! Thanks a million
Very professional work ethic
George de Monument Street Auto Center respondió el 04/24/2025 09:38 AM

We appreciate your recognition of our professionalism; it’s our secret ingredient to keeping your vehicle in top shape. After all, a well-maintained car is a happy car!


TD
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TERRI D.
Darlington, MD
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
04/23/2025
cliente verificadoCliente Verificado
10
Quick service
Needed extra work on my car. It was done very quickly.
George de Monument Street Auto Center respondió el 04/24/2025 09:38 AM

We appreciate your recognition of our team's efficiency; we're always here to tackle extra work at the speed of a superhero.


SH
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STEVEN H.
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
04/17/2025
cliente verificadoCliente Verificado
10
Great customer service
You can never go wrong with the team. Gary and Morgan get it done, and always at a solid price.
George de Monument Street Auto Center respondió el 04/18/2025 09:51 AM

We appreciate your confidence in our team and promise to keep the solid prices coming – even if we charge extra for the good looks.


JA
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JENNIFER A.
Aberdeen, MD
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
04/14/2025
cliente verificadoCliente Verificado
10
Oil Change
Excellent customer service!
George de Monument Street Auto Center respondió el 04/15/2025 09:36 AM

We appreciate your recognition of our customer service; it truly drives our team to keep raising the bar in automotive care. If only cars could give compliments too!


FW
FRANCINE W.
Baltimore, MD
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
04/03/2025
cliente verificadoCliente Verificado
10
Outstanding
Their customers services are outstanding and will to work with you , to help resolve issues with vehicle. Would recommend them for business. Outstanding !!!
George de Monument Street Auto Center respondió el 04/04/2025 09:39 AM

We appreciate your kind feedback on our customer service; it seems we’ve found the secret to car and customer happiness. Your recommendation means a lot to us!


JR
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JOHN R.
Rosedale, MD
Mercedes-Benz C300
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
03/31/2025
cliente verificadoCliente Verificado
10
Professional and up front with pricing
Always had a good experience here. Fair pricing always up front, no surprises. Timing of repairs are in a timely manner.
George de Monument Street Auto Center respondió el 04/01/2025 09:36 AM

We appreciate you sharing your experience; it's great to know that we are your reliable pit stop without the surprise pit crew!


AB
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AUDRICK B.
Baltimore, MD
Calificación general 2.0/5Calificación general 2.0/5Calificación general 2.0/5Calificación general 2.0/5Calificación general 2.0/5
03/30/2025
cliente verificadoCliente Verificado
0
8 whole 8 hour shift and I’m off
More staff

KC
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KEN C.
Annapolis, MD
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
03/26/2025
cliente verificadoCliente Verificado
10
Always great service
Great service from Gary
George de Monument Street Auto Center respondió el 03/27/2025 09:37 AM

We appreciate your feedback – it seems Gary has been busy saving the day! Your support keeps our engines running smoothly.


AR
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AMANDA R.
Baltimore, MD
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
03/26/2025
cliente verificadoCliente Verificado
9
Professional and efficient
I was able to get a Maryland inspection quickly and the price was reasonable. It took two hours just like they said and I got a email and hard copy upon leaving. This place is solid and good customer services
George de Monument Street Auto Center respondió el 03/27/2025 09:37 AM

We appreciate your positive feedback and are delighted our service met your expectations; we aim for solid reliability, not an illusion. Your satisfaction keeps our engines running smoothly.


ML
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MAX L.
Baltimore, MD
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
03/25/2025
cliente verificadoCliente Verificado
10
Honest n Friendly
I have a Fleet of Work Vehicles cars and trucks and vans. Garry and Morgan are the nicest people I’ve ever met in the Auto Repair Business. They always take the time to explain what my vehicles problem is and what my options are…. I never feel like they want to STICK To Me. And that’s rare in their industry. That’s why I keep coming back, and take the time out of a busy day to say thank you… both
George de Monument Street Auto Center respondió el 03/26/2025 09:39 AM

We appreciate your kind feedback. It seems Garry and Morgan have mastered the art of auto repair with a personal touch—no sticky situations here!


LL
LOUISE L.
Baltimore, MD
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
03/24/2025
cliente verificadoCliente Verificado
10
Great Service
As someone who doesn’t know much about cars, sometimes going to auto shops can be intimidating. My experience was wonderful and I highly recommend this auto shop!
George de Monument Street Auto Center respondió el 03/25/2025 09:36 AM

We are delighted to hear that you found your visit welcoming; we strive to make our shop less intimidating and more enjoyable—like a car spa day!


BL
Breon L.
Elkridge, MD
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
03/21/2025
cliente verificadoCliente Verificado
Categoría: Service
Breon said they are pretty quick, they identified all issues and fixed what was wrong.
Recomendado
George de Monument Street Auto Center respondió el 03/22/2025 09:38 AM

We appreciate your recognition of our efficiency in diagnosing and resolving issues. It's always our goal to keep your vehicle in tip-top shape, faster than you can say "oil change.

Cupones de servicios y Publicaciones
Thanks for the glowing review! We’re here to be your car’s best friend, keeping it happy and healthy just like you.
Más información

Thanks for the kind words! If only fixing your car's AC could cool down our office coffee, right? We appreciate your trust in us!
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We appreciate your dedication to quality! At Monument Street Auto Center, we believe great service is worth its weight in gold.
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Thanks for the kind words! At Monument Street Auto Center, we believe in fixing more than just cars—it's all about fixing mistakes with style.
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Thank you for the kind words! We love all vehicles, young or old—every ride has its charm!
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We're thrilled you enjoyed our service! Our team works hard to keep things running smoothly—just like your car!
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Thank you for the stellar review! ? We're thrilled to hear the alignment was on point and the pricing hit the right note. Your support means the world to us. We can't wait to welcome you back for more auto magic! ?✨ #CustomerAppreciation #AutoCare
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We appreciate the kind words! ?✨ It's great to know that our team, including Gary, is making your experience amazing. We're all about making cars happy (and owners too)! Thanks for spreading the love! ? #MonumentStreetAuto #HappyCars
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Thanks for the stellar review! ? We're glad our oil change team was quick and thorough – we aim to keep you and your car running smoothly. Feel free to pop by anytime for a check-up or a quick tune-up! ?? #AutoCare #QuickService
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Thanks for the stellar review, Andrew! ? We're thrilled you appreciated our prompt response and fantastic customer service. We strive to exceed expectations! ? #CustomerSatisfaction #AutoCare
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? Thank you for the fantastic review! We're delighted to hear that you had a great experience with us. We appreciate your support and look forward to welcoming you back! ?? #CustomerAppreciation #AutoServices
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Thanks for the ⭐️⭐️⭐️⭐️⭐️ review, Sidone! Being called honest and dependable is music to our ears! We're thrilled to have earned your trust. Let's keep the good vibes rolling! ?✨ #FiveStarService #Grateful
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Net Promoter® NPS®, NPS Prism®, y los emoticonos relacionados con NPS son marcas registradas de Bain & Company, Inc., Satmetrix Systems, Inc., y Fred Reichheld. Net Promoter Score™ y Net Promoter System™ son marcas de servicio de Bain & Company, Inc., y Fred Reichheld.