At Modern Hyundai of Concord, our goal is to excel at customer service. When you visit us for your next service you can count on a positive auto service experience. At Modern Hyundai of Concord, our goal is to excel at customer service. When you visit us for your next service you can count on a positive auto service experience.
I took my 2024 Hyundai Tucson Limited Hybrid with only 11,000+ miles in for an issue, expecting a professional and efficient process. Unfortunately, it was the exact opposite and what should’ve been a straightforward process turned into a frustrating ordeal.
I went in for a Smart Cruise Control system issue where my car would detect a vehicle in the adjacent lane mostly right lane (along with in front as well) and start slowing down on the freeway. There was no warning sign or dashboard light about any system failure. It was just something that annoyed me as a feature while driving and since the vehicle was under manufacturer’s warranty, I decided to have it diagnosed.
1. Inaccurate Diagnoses and Overcharging: First appointment
After diagnosis, I was told by the service team /advisor Mellisa Paige that the “Distance warning sensor” behind the grill is broken/chipped due to road debris/stone and since it’s an outside factor, it’s excluded from the manufacturer’s warranty. I was given an estimate of $700 + for the part and installation. I went ahead and paid for the part and made the next appointment for installation and left the dealership.
2. Questionable Recommendations : Second appointment
Took my vehicle to have sensor installed at 9 a.m.Waited for more than 2 hours . I was told the software is having an issue recalibrating the new sensor . I asked for a loaner and drove home. Got a call from Melissa at 44 p.m. I was told that “they found the issue. It’s the front radar system assembly behind the front bumper, which is also broken as part of a road hazard. That’s the reason the new part installed is not recalibrating. So it’s not covered under warranty. The estimate given was $2900+ dollars . I was told to either pay or use my insurance if I would like to, and they can work with insurance.” Even worse now I had all the warning lights with multiple systems-failure lights and signs on the dashboard. I was told they can’t reset the system since its front radar system assembly is broken and needs to be replaced . I am glad I didn’t leave the vehicle there and didn’t call my insurance. There was something fishy/questionable and didn’t make any sense with what they were doing and explained to me. I drove back home again.
3. Another Opinion : Different dealership
The next day, I decided to make an appointment with Lake Norman Hyundai. The advisor heard everything patiently and took the vehicle in for diagnosis. Guess what they found? There were loose wire connections, not properly tied plugs . They took all the pics . Once they connected everything back , the sensor was successfully recalibrated, and all the system warning lights were gone . They even showed me the front bumper was not tied securely from a modern Hyundai. They even broke the bumper clips. I was told I might have paid unnecessarily for the part since there was nothing wrong with that . Just an alignment issue. What should have been a one-day job took nearly a week, without a clear explanation or apology. And I had to adjust my work schedule multiple times.
4. Lack of Accountability:
When I tried to escalate my concerns to a service manager, I didn’t get any response back . No effort was made to resolve the issue or make things right. I expected much better from an authorized Hyundai dealership. I regret trusting Modern Hyundai of Concord with my vehicle and will not return.
What should’ve been a quick repair turned into a long, frustrating process with unexpected delays. They also tried to up sell unnecessary services. Staff was unprofessional and offered no real help or accountability. I won’t be going back—save yourself the hassle and go elsewhere. If you value your time, money, and peace of mind, I strongly recommend Lake Norman Hyundai or any other dealership in the area.