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Miller 130

Oil Change 105

Miller Hyundai 102

Problem 65

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Amy P.

Endicott, NY

02/07/2023

Categoría: Service

The worst!

I wish I could give them zero stars. Their service center does everything but provide service. In the past, my friends and family would laugh at some of the things they told me needed to be done and then I’d go back for an oil change or something unrelated and magically those things would magically no longer be needed. They told me I needed brakes done when I just had them done by another trusted mechanic in the area, but since it wasn’t on their record they tried to pull a fast one on me. Well this time, I got my oil changed and within 2,000 miles my oil light came on. Mind you this is a 2017 Hyundai Santa Fe sport with less than 54,000 miles on it. They told me I had NO OIL. Was this due to a shitty oil change on their part or a faulty engine that burns too much oil (a well-known issue that anyone who googled it could figure out! lawsuits and blogs about it everywhere!) Hyundai told me I needed a new motor and it would be $8,000 because Hyundai of America wouldn’t cover their faulty engines nor honor the 100,000 mile engine warranty that my vehicle was well under! Instead, they blamed me, the customer, for ”poor maintenance“ all because they didn’t have all my records of maintenance I’ve had on the vehicle since I bought it off them in 2017. They told me the case was finalized and I could call Hyundai myself to argue it? once again placing everything on the customer just so they could wipe their hands clean of it. You know what they wiped themselves clean of? Me and anyone I can tell about my experience of ever purchasing a car or having car services done there ever again. I’m putting my experience out there for everyone and anyone to hear because it has been by far the worst customer service from Miller Hyundai and Hyundai of America that I have ever experienced in my life. Thanks for nothing!

Oh, and if anyones wondering how to fix the new reports of Kia/Hyundai vehicles getting broken into, the service men told a couple in the shop while I was there to “put a bike lock on your steering wheel. Hopefully these guys will see that and get scared away”. That couple‘s response was the same as mine… hell no to Hyundai as a future vehicle option!

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