Beware! Stay away from this place! Very poor and rude service
We have been taking our vehicles here for service for several years. Something has changed. They have had major turnover issues with employees. Last year they changed the oil on my truck without my permission and then charged me for it. They told me they would flag my file and next time my truck needed an oil change they would not charge me. Well, my truck sits in the garage most of the time so it was going to be a long time before I would be bringing it back in. I went in to Mikes and volunteered a reduced compensation by them changing the oil in my car instead. That would make it a lot less expensive for them! I went back into Mikes 12/23 to confirm the arrangement because the car was getting close to its needed oil change. The employee (sounded like management) assured me there would be "no problem." I called today to make the appointment and reminded the employee (another new one in my experience) who answered the phone of the arrangement. He called me back about an hour later and told me no one there knew anything about it and that my file was not flagged! Even the person I confirmed with in late December claimed he knew nothing about it. The employee on the phone was extremely rude. He ranted and raved. I listened without saying a word. He told me to "take my business elsewhere" and then hung up on me. Obviously, we would never take our vehicles back here again. Sad they have gone way downhill.
Net Promoter® NPS®, NPS Prism®, y los emoticonos relacionados con NPS son marcas registradas de Bain & Company, Inc., Satmetrix Systems, Inc., y Fred Reichheld. Net Promoter Score™ y Net Promoter System™ son marcas de servicio de Bain & Company, Inc., y Fred Reichheld.
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