Midwest was a referral from Costco. We flat tow a 2013 Honda CRV. After we stopped in Madison, we unhooked the car and were heading to Madison. My wife and i could here a vibration that got louder as the car went faster.
I called Midwest and told them we were passing through. They worked the car in quickly so we could be ready when we left 5 days later. The first thought was something in the transmission. We were dreading the worst. They could have sold us a new transmission because that's what we thought it was as did they. Instead they did a chassis microphone which helped pinpoint the sound to the wheel bearing. We were not even thinking about that as it had just been replaced three months ago, but was not seated properly.
The staff @ Midwest went way beyond what we expected. When something was being done they were on the phone to let us know and they completed the job over the weekend. They did unexpected things also, like organizing our paperwork, spraying the engine and in general did not try to sell us on something that wasn't needed
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I called Midwest and told them we were passing through. They worked the car in quickly so we could be ready when we left 5 days later. The first thought was something in the transmission. We were dreading the worst. They could have sold us a new transmission because that's what we thought it was as did they. Instead they did a chassis microphone which helped pinpoint the sound to the wheel bearing. We were not even thinking about that as it had just been replaced three months ago, but was not seated properly.
The staff @ Midwest went way beyond what we expected. When something was being done they were on the phone to let us know and they completed the job over the weekend. They did unexpected things also, like organizing our paperwork, spraying the engine and in general did not try to sell us on something that wasn't needed