DISHONEST DEALERSHIP-SOLD ME A LEMON-I purchased a car from them last year. I DIDN'T EVEN GET THE CAR HOME BEFORE THE CHECK ENGINE LIGHT CAME ON. Took it back the next day and they sent it off to be fixed in Charlotte. In the meantime, there was a slow drip from my transmission line where their mechanic left a piece of tape before I even bought the vehicle. Eventually the pan filled and started spilling out, leaving my driveway and the back of my car covered in transmission fluid. Since there was a horrible smell and fluid everywhere, I took the car to the place where Mich's sent it the first time and the bill was over $1,000. They said the factory bolts had been removed from my car and replaced with non-certified parts. The dealership I took it to called Mich's and told them they should reimburse me because it was their mechanic's mistake. They refused even after I contacted them several times and said I should have brought it to them. Nobody in their right mind would return a car after these two negligent repair issues right off the bat. These guys gave me misleading information about the condition of my car and then provided poor customer service afterwards. Save yourself the headache and go to a reputable dealer. See video from the dealership who fixed it.
Net Promoter® NPS®, NPS Prism®, y los emoticonos relacionados con NPS son marcas registradas de Bain & Company, Inc., Satmetrix Systems, Inc., y Fred Reichheld. Net Promoter Score™ y Net Promoter System™ son marcas de servicio de Bain & Company, Inc., y Fred Reichheld.
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