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Rick C.

Valparaiso, IN

11/13/2023

Categoría: Service

Michigan City Hyundai Committed Fraud when they sold me an unsafe 2016 Dodge Journey

Michigan City Hyundai Committed Fraud when they sold me an unsafe 2016 Dodge Journey on 06/23/23 after their service department performed their inspection and found bad front struts & sway bar links which they replaced. I almost immediately started hearing what sounded like a bad front passenger cv-axle. I attempted several times by phone to speak with the sales manger, but he was never available. It wasn't until I had my finance company hold the loan did the dealership finally agree to fix it. I informed the service department when I brought the journey back for the cv-axle that the transmission they inspected and said was good is now shifting very erratically. The service department once again said “The transmission is good”. I noticed after I got the Journey home the service department broke all the clips in the fender well and just left it that way, so now my bumper cover is loose. I’m now stuck dealing with a bad transmission, warped front rotors, serpentine belt pulley sounds like the bearings are grinding (They said the pulley was all good). The radio just cuts out at random times and doesn't come back for hours or days later. The backup camera quit working and now the service engine light is on. If that’s not bad enough the dealership committed fraud and charged me for vin etching and never performed the work. I spoke with the sales manager and he said he would refund it but of course he lied. I will be speaking with an attorney to discuss my options.

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