At Michael's Volkswagen of Bellevue, we aim to make you part of our dealership family. We want our customers to have a fun car buying experience and an enjoyable service experience. At Michael's Volkswagen of Bellevue, we aim to make you part of our dealership family. We want our customers to have a fun car buying experience and an enjoyable service experience.
Cliente VerificadoChris,
I want to first apologize for such a lack of attention on your repair. I know that this is very frustrating for the customer and for us. I apologize that we just could not fix it right the first time it was in. That is totally on me and my service team. I know that we have soured your taste for vw and that is not our intention and vw is a great brand please do not let this service experience totally change your decision about a new vehicle and considering vw as an option. I just can't apologize enough for the whole service. I know that the detail was a little to late, but we really appreciate each and every customer. if you have any questions please feel free to let me know.
Thank you,
David Jenkins
VW Service Manager
Got the car back and a day later - check engine light again. Blown fuse on the pump circuit this time. After bringing it back this time, the offered a free detail which was nice. But! I was told it would be done by 4ish. At 6:10 I still hadn't heard anything, and the last customer shuttle picked up at 6:15. I got my wife to give me a ride and got to the dealership at about 6:50 and was told "Oh, your car is done, I was just about to call you." The service dept closed at 7:00. So even if the had called me there was no way I would have gotten my car back that day, and be left with no way to come down and get it.
And to top it off, a day later the check engine light came on again.
I was due for a new car anyway, but thanks to this experience it will not be a Volkswagen.