Dropped off a 2014 Ford Transit for another recall. The low coolant warning light has been on for a couple of months, but the engine coolant has never been low and this Transit does not have a low coolant level sensor. When I get the call that the work for the recall has been completed, I'm also told the vehicle has low coolant, is in LImp Home mode, has major engine problems and could diagnosis for a fee. I told the service rep that it does not have low coolant and there is no low coolant level sensor on that vehicle. The Rep just repeated herself low coolant level, limp home mode and major engine problem. I refused the offer to diagnosis informed her I would be there soon to pick it up. When I get there the vehicle is staged ready for pickup. I get the keys, start the vehicle and the check engine light is on. I turn off the vehicle, go inside and tell the rep that I got the keys from about the CEL. The service rep that had told me that the vehicle had problems was within hearing distance and immediately spoke up and said I was told the vehicle had low engine coolant and was in limp home mode. At that point I raised my voice so all service reps and customers could hear and told them the vehicle was running fine when I dropped it off, the check engine light was not on and the engine coolant has never been low. All of a sudden it appeared she wanted me out of there because she turned around and asked a tech to clear the code. Tech brings a code reader/scanner and erases the code. I leave and the vehicle is driving the same as before, no Limp Home mode, coolant is full and no major engine problems. The paper work I received indicated the recall work had be completed but nothing was mentioned that there were any other problems with the vehicle. I would never take any vehicle to Metro Ford for service outside recalls and warranty.
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