business image

Merrifield Shell Service Center

Puntuación Promedio
Calificación general 4.7/5Calificación general 4.7/5Calificación general 4.7/5Calificación general 4.7/5Calificación general 4.7/5
4.7
(98 Reseñas)
79
Escribir una Reseña

Detalles de la Puntuación

Tendencia de los Últimos 30 Días

Negocio Activo

ReScore Reseñas

ReScore
Calificación general 3.0/5Calificación general 3.0/5Calificación general 3.0/5Calificación general 3.0/5Calificación general 3.0/5
Reseña Original
Calificación general 1.0/5Calificación general 1.0/5Calificación general 1.0/5Calificación general 1.0/5Calificación general 1.0/5
1
Total de ReScores
3.0
Promedio de ReScores
79
Puntuación Neta de Promotores ®

Detalles del Negocio

Acerca de

We are a full-service automotive shop in Fairfax, VA, specializing in BMWs. We sell European parts and provide roadside assistance. Call us at 703-573-2759 to schedule your service or repair appointment today! We are a full-service automotive shop in Fairfax, VA, specializing in BMWs. We sell European parts and provide roadside assistance. Call us at 703-573-2759 to schedule your service or repair appointment today!

Categorías
Servicio de remolque, Reparación de automóviles, Taller de reparaciones
Contacto
(703) 573-2759

Horario del Negocio

Mon
8:00 AM - 6:00 PM
Tue
8:00 AM - 6:00 PM
Wed
8:00 AM - 6:00 PM
Thu
8:00 AM - 6:00 PM
Fri
8:00 AM - 6:00 PM
Sat
8:00 AM - 2:00 PM
Sun
closed
* Eastern Time (Us & Canada)
8413 Lee Hwy Unit A Fairfax, VA 22031
Reseñas de Merrifield Shell Service Center's
Calificación general 4.7/5Calificación general 4.7/5Calificación general 4.7/5Calificación general 4.7/5Calificación general 4.7/5
4.7
(98 Reseñas)

AU
gravatar
Andrea U.
Lorton, VA
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
04/04/2025
10
Excellent Work
This was the 3rd time I brought my vehicle to Mike and his team and, as usual, they provided excellent service and workman ship. I can highly recommend them.
The Team a. de Merrifield Shell Service Center respondió el 04/04/2025 02:47 PM

We truly appreciate your continued trust in us. It’s great to hear that we’ve been able to hit the mark on service and workmanship for you multiple times. Our team always aims for perfection, or at least a high score on the service report card. Your recommendation means a lot and keeps our engines running smoothly!


KN
gravatar
K N.
Vienna, VA
Calificación general 2.0/5Calificación general 2.0/5Calificación general 2.0/5Calificación general 2.0/5Calificación general 2.0/5
03/26/2025
0
Safety inspection
I feel like many places around Vienna scam you when you take your car in for a safety inspection.
These guys told me my windshield was ripped and it would cost $55 for new ones. I asked to see it, sure enough it was ripped. As I was waiting for me car, the fellow at the front called the next guy in line “sir, everything looks good but your windshield wipers are ripped.” Coincidental or Scam! Are they tearing everyone’s windshield wipers just to get a few extra bucks. Can’t say for sure, but mine were not that old and the last time it rained they worked perfectly.

YS
gravatar
YOUSSEF S.
Fairfax, VA
Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5
03/25/2025
cliente verificadoCliente Verificado
0
Expensive for fixing a tire
Expensive for fixing a tire
The Team a. de Merrifield Shell Service Center respondió el 03/27/2025 09:37 AM

We appreciate your feedback regarding the tire repair cost. We understand that prices can sometimes feel like a bit of a surprise, especially for something that might seem straightforward. Rest assured, we strive to use high-quality materials and skilled labor to ensure your safety on the road. Your experience is important to us, and we’ll take your concerns into account as we continue to refine our service. If you have any other thoughts or questions, we're here to listen!


MZ
gravatar
Mohamed Z.
Fairfax, VA
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
03/20/2025
10
Good service
Good guys
The Team a. de Merrifield Shell Service Center respondió el 03/22/2025 09:37 AM

We appreciate the positive feedback! We're glad you think we're "good guys"—we do our best to keep things friendly and helpful around here. If you ever need anything else, you know where to find us. We're always ready to lend a hand (or a wrench)!


SG
gravatar
STEVEN G.
Falls Church, VA
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
03/12/2025
cliente verificadoCliente Verificado
10
Excellent service
Mike and his mechanics offer excellent service.
The Team a. de Merrifield Shell Service Center respondió el 03/12/2025 09:21 AM

We’re delighted to hear that you had a great experience with Mike and the team! Excellent service is what we aim for, and it sounds like they hit the nail on the head. If you ever need anything else, you know where we are—ready to keep your vehicle running smoothly.


JM
gravatar
JOHN DANIEL M.
Fairfax, VA
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
02/18/2025
cliente verificadoCliente Verificado
10
Great service. Very knowledgeable. Honest.
Mike is the best.
The Team a. de Merrifield Shell Service Center respondió el 02/20/2025 09:39 AM

We're delighted to hear you're a fan of Mike! His dedication and expertise definitely shine through. It's fantastic to know that our team is making a positive impact on your experience at Merrifield Shell Service Center. Keep those compliments coming, and we'll keep the good vibes rolling!


RW
gravatar
RAMEISHA DOMONIQUE W.
Centreville, VA
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
02/17/2025
cliente verificadoCliente Verificado
10
Always available!!!
Always available!!!
The Team a. de Merrifield Shell Service Center respondió el 02/18/2025 06:37 AM

We appreciate your feedback and are glad to be here whenever you need us! Being available is like our superpower, and we'll continue to keep the capes on. If you ever need anything more than just fuel, don't hesitate to reach out. Your support keeps us motivated!


CR
gravatar
CLAUDIA R.
Centreville, VA
Calificación general 2.0/5Calificación general 2.0/5Calificación general 2.0/5Calificación general 2.0/5Calificación general 2.0/5
02/15/2025
cliente verificadoCliente Verificado
3
They try to charge me extra $$
I paid $127 for oil charge and inspection. They try to charge me $125 extra to replace two light bulbs and rejected my car inspection for this. I took my car to another gas station and my car passed the inspection.
The Team a. de Merrifield Shell Service Center respondió el 02/15/2025 08:42 AM

We're sorry to hear about your experience and appreciate you bringing this to our attention. It sounds like there may have been a few miscommunications during your visit. We aim to provide quality service, and nobody wants to feel like they’re being charged by the light bulb! If there were any misunderstandings about the inspection requirements or additional charges, we definitely want to clarify those. Your feedback helps us improve, and we hope to offer a better experience in the future. Safe travels on the road ahead!

The Team a. de Merrifield Shell Service Center respondió el 02/18/2025 06:46 AM

We're sorry to hear about your experience and appreciate you bringing this to our attention. It sounds like there may have been a few miscommunications during your visit. First that your vehicle take 6 qts of full synthatic oil and toyota OEM filter. Second those light bulbs are not regular light bulbs but the fog light bulbs , which can only be replace under the bumper that requires more labor time .  We aim to provide quality service, and nobody wants to feel like they’re being charged by the light bulb! If there were any misunderstandings about the inspection requirements or additional charges, please feel free to contact us. Your feedback helps us improve, and we hope to offer a better experience in the future. Safe travels on the road ahead!


AS
gravatar
ADAMA S.
Vienna, VA
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
02/14/2025
cliente verificadoCliente Verificado
9
Good and quick service
Walk in to get good and quick service is extremely helpful.
The Team a. de Merrifield Shell Service Center respondió el 02/15/2025 07:44 AM

We appreciate your feedback! It's great to hear that you found our service quick and helpful. We always aim to make your visit as smooth as possible, kind of like a well-oiled machine—except we promise we don't have any greasy parts! Your support keeps us motivated to keep the wheels turning.


IM
gravatar
INGA M.
Vienna, VA
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
02/11/2025
cliente verificadoCliente Verificado
10
Vehicle inspection
The staff were wonderful and very friendly; they did an excellent job at a reasonable price.
The Team a. de Merrifield Shell Service Center respondió el 02/11/2025 11:42 AM

We appreciate your kind words about our staff. It’s great to hear that you found them friendly and helpful—they do work hard to keep the smiles on! Additionally, we aim to provide top-notch service without giving your wallet a workout. If you ever need anything else, just give us a shout!


RO
gravatar
RANEE O.
Fairfax, VA
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
02/11/2025
cliente verificadoCliente Verificado
10
Friendly and Efficient
The 'Review Title' says it all!
The Team a. de Merrifield Shell Service Center respondió el 02/11/2025 09:55 AM

We appreciate your succinct feedback! It sounds like we hit the nail on the head with your experience. If our service made a splash, we would love to know what fin-tastic things stood out for you. Your insights help us keep our quality from sinking!


PP
gravatar
PAUL P.
Fairfax, VA
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
02/04/2025
cliente verificadoCliente Verificado
10
Good service
Mike explained everything very clearly. Very satisfied.
The Team a. de Merrifield Shell Service Center respondió el 02/04/2025 01:37 PM

We're glad to hear that Mike was able to break things down for you in a way that made sense. Clarity truly is the unsung hero of good service. If you have more questions in the future, feel free to bring them our way. Enjoy the satisfaction!


Cliente verificado
Chantilly, VA
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
02/04/2025
cliente verificadoCliente Verificado
10
Great service
Quick and efficient!
The Team a. de Merrifield Shell Service Center respondió el 02/04/2025 08:10 AM

We're glad to hear you found our service quick and efficient! It’s our mission to get you back on the road faster than you can say “fill ‘er up.” Your feedback is much appreciated, and we hope to keep your vehicle running smoothly in the future!


WA
gravatar
WAHID A.
Fairfax, VA
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
01/27/2025
cliente verificadoCliente Verificado
10
Axle replacement
Excellent service
The Team a. de Merrifield Shell Service Center respondió el 01/28/2025 08:18 AM

We appreciate you taking the time to share your thoughts! It’s great to hear that you found our service to be excellent. At Merrifield Shell Service Center, we aim to keep things running smoothly for all our customers. We look forward to providing you with the same high level of service on your next visit!


ST
SERAFIMA NAOMI T.
Vienna, VA
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
01/24/2025
cliente verificadoCliente Verificado
10
Good
Very nice, professional service
The Team a. de Merrifield Shell Service Center respondió el 01/24/2025 08:38 AM

We're glad you enjoyed the professional service at Merrifield Shell Service Center. Our team believes in treating every customer like a VIP—Very Important Patron. Your support means a lot to us, and we’re here to keep the good vibes (and your vehicle) running smoothly!

The Team a. de Merrifield Shell Service Center respondió el 01/24/2025 08:39 AM

Thank you for your business. We appriciate you. 

Cupones de servicios y Publicaciones
We're thrilled to hear our service speaks for itself! 🌟 At Merrifield Shell, we aim to keep your wheels turning and your spirits high. Thank you for the fantastic shoutout! 🚗💨 #CustomerAppreciation #MerrifieldShell
Más información

Thanks for the fantastic review! We're thrilled Mike could steer you in the right direction. Clear explanations are our specialty! 🚗💬 Your satisfaction fuels our drive! #CustomerService #MerrifieldShell
Más información

Thanks for the shoutout! 🚗✨ We aim to provide excellent service, and it sounds like we hit the mark! Just remember, for top-notch towing and support, we're just a call away. Keep cruising! #MerrifieldShell #TowingExcellence
Más información

Thanks for the kind words! We aim to keep your wheels turning and smiles shining. 🚗✨ Our team loves making your experience as smooth as a well-oiled machine. Keep cruising with confidence! #MerrifieldShell #CustomerService
Más información

Thanks for the shout-out on our quick service! ⏱️ We know waiting isn’t fun, so we work fast to get you back on the road! 🚗💨 Happy driving! #MerrifieldShell #QuickService
Más información

Thanks for the thumbs up! 👍 We’re glad to know we hit the mark. Need a lift? We’ve got you covered! 🚗✨ #MerrifieldShell #TopService
Más información

Thanks for the shout-out! Our team takes pride in being the oil that keeps your engine running smoothly. 🚗💨 We're here to help with a smile—because customer service is no joke! Come back anytime! #MerrifieldShell #CustomerAppreciation
Más información

We're thrilled to hear that the Equinox is back in tip-top shape! 🚗💨 Thanks for trusting us with your vehicle and for spreading the word. Remember, we're here for all your auto adventures and mishaps! #MerrifieldShell #ServiceWithASmile
Más información

We're thrilled to hear that you trust us to go the extra mile for your car! 🚗✨ At Merrifield Shell Service Center, we believe in top-notch service and a few laughs along the way. Thanks for making us your go-to! #CustomerAppreciation #AutoMagic
Más información

Thanks for the awesome review! 🚗💨 We're thrilled to be your new favorite auto shop! Mike loves showing off his inspection skills and providing you with fair quotes. Next time, we’ll throw in a friendly smile for free! 😄✨ #MerrifieldShell #AutoCareExperts
Más información

Thanks for the shoutout! 🚗✨ We're thrilled our service revs your engine! Your support keeps us cruising. Hope to see you again soon for more top-notch care! #CustomerAppreciation #ServiceWithASmile
Más información

Thanks for the awesome review! ?? We're thrilled Mike and the team could get you in and out faster than a pit stop. Your time is precious, and we love keeping you rolling! Come back anytime for more speedy service! ? #MerrifieldShell #AutoCareExcellence
Más información

Thanks for the rave review! ?✨ We’re thrilled you had a speedy visit with our friendly team. Safety first, smiles included! Can't wait to see you again for your next inspection! #OnTheRoadAgain #MerrifieldShell
Más información

We’re thrilled to hear you had a fantastic experience! ? Our team loves keeping your ride happy and healthy. Finding a better place than Merrifield Shell? That’s a tall order! ?✨ Thanks for the shoutout! #AutoCare #ThanksForTheLove
Más información

Huge shoutout to our incredible team! ? We're thrilled you had a speedy tire fix, even amidst the hustle and bustle. The secret? A little friendship and a lot of teamwork! ?? Thanks for the kind words! #MerrifieldShell #AutoHeroes
Más información

We appreciate the love! At Merrifield Shell Service Center, your service is our top priority—like the cherry on top of a well-oiled machine! ?️ Thanks for choosing us! ?? #CustomerFirst #MerrifieldShell
Más información

We’re thrilled to hear that our team, especially Mr. Perez, was able to save the day! ?? From pesky leaks to power problems, we’ve got your back—just like a superhero for your car! Thanks for trusting us! ? #MerrifieldShell #AutoHeroes
Más información

?? Thrilled to hear your 23-year-old car is feeling like a spring chicken! Our team loves going the extra mile for every vehicle. We appreciate your trust and loyalty! Here’s to many more smooth rides ahead! ?️ #MerrifieldShell #CarCareChampions
Más información

We’re thrilled to hear you had a great experience with Mike! ? It's always reassuring to find a trustworthy mechanic, especially after all those years! Here’s to smooth rides and reasonable fees! ?? #TrustworthyService #MerrifieldShell
Más información

We’re thrilled to hear that Mike and the team have been keeping your 2013 Nissan Rogue running like a dream! ?? Keeping cars happy is what we do best! Thanks for trusting us with your ride! #AutoCare #MerrifieldShellServiceCenter
Más información


We're thrilled to be your go-to auto service! ?✨ Mike and the team are all about doing the right thing—it's our secret sauce! Thanks for the kind words; we can't wait to see you again for more smooth rides! #AutoCare #TeamMerrifield
Más información

Thanks for the shout-out! ?? We love keeping you on the road, even during our busiest hours. ⏱️ Quick service is our specialty! We aim to keep you riding clean and safe. Come back anytime! #MerrifieldShell #QuickService
Más información

Thanks for the kind words! We're thrilled you enjoyed your visit for an inspection and oil change. Our team loves keeping your ride in tip-top shape! ?? Come back anytime, we promise to keep those oil levels and smiles high! ? #MerrifieldShell #CarCare
Más información

?✨ Thanks for the fantastic review! We're thrilled our team made your visit quick and kind. Who knew affordable service could be done in half an hour? ? We can't wait to see you again! #MerrifieldShell #QuickService
Más información

We're thrilled to hear you think our team is nice and knowledgeable! ?️? We promise to keep the skills sharp and the smiles shining bright! Thanks for trusting us with your rides! ?✨ #MerrifieldShell #AutoExperts
Más información

Thanks for the shoutout! ?️ We like to keep repairs as quick as a pit stop! Your feedback fuels our passion for speedy service. ?? Come back anytime for more smooth rides! #MerrifieldShell #QuickService
Más información

Wow, we just upgraded to a 10-star service! ? Thanks for the love! Our team is here to keep your vehicle running smoothly—because we all deserve a ride that shines! ?? #MerrifieldShell #AutoCareExcellence
Más información


Thanks for the awesome review! ?? We're thrilled our team could get your brakes in tip-top shape, especially with that coupon magic! We're always here to help—rides and all! Come back anytime for more fantastic service! #MerrifieldShell #AutoCare ?
Más información

Thanks for the fantastic review! ?? Quick and easy is our specialty! Who knew getting inspections could feel like a pit stop? We're thrilled you enjoyed the speedy service! See you next time! #QuickService #MerrifieldShell
Más información


We're thrilled to hear you had a fantastic experience! Our team's kindness and thoroughness are the fuel that keeps us running. Thanks for the awesome shout-out! ?? We're always here to keep you moving! #MerrifieldShell #CustomerAppreciation
Más información

?️? We love keeping things speedy! Thanks for sharing your experience with our quick safety inspections. Who needs long waits when you can zip in and out? We're here to keep you safe and on the road! #MerrifieldShell #FastAndFriendly
Más información

Wow, thank you for the glowing review! ? We're thrilled to know our team’s dedication and care shines through in your service. We promise to keep bringing our A-game! Your car deserves no less! ?? #MerrifieldShell #AboveAndBeyond
Más información

Thank you for the 5-star rating! We're thrilled you had a fantastic experience with us. ? Your satisfaction is our priority! #CustomerSatisfaction #MerrifieldShell
Más información

Thanks for the 5-star love! We're delighted to hear that you had a great experience with us. Your kind words mean the world to our team. ?? #CustomerAppreciation #AutoCare
Más información

Thanks for the kind words! Our team is thrilled to hear your feedback. We pride ourselves on our expertise and professionalism. We look forward to serving you again. ?✨ #CustomerAppreciation #MerrifieldShell
Más información

? Thank you for the kind words! We're thrilled to have solved the rumbling noise issue for your daughter's car. We're always here to make your auto experience smooth and hassle-free! #CustomerSatisfaction #AutoCare
Más información

Thanks for the 5-star review, Richard! ? We're glad we could spot that sneaky tire issue! Our team loves seeing familiar faces! We appreciate your support! #CustomerSatisfaction #AutoCare
Más información


Thanks for the kind words, Paris! ? We strive to create a welcoming atmosphere and provide top-notch service. We appreciate your support! #CustomerAppreciation #MerrifieldShell
Más información

Thanks for the stellar review! We're thrilled you had a great experience with us. ? Our team works hard to provide top-notch service. Keep cruising! #HappyCustomers #MerrifieldShell
Más información

Hey there, Andrea! ? We're thrilled to hear that you had a great experience at Merrifield Shell. Thanks for making us your go-to for Mr. Mercedes! We appreciate your support. #MerrifieldShell #HappyCustomers
Más información

Thanks for the ⭐️⭐️⭐️⭐️⭐️ review, Ahmed! We're thrilled to hear you had an 'awesom' experience with us. Your kind words mean a lot to the Merrifield Shell Service Center team! ?✨ #CustomerSatisfaction #FiveStarReview
Más información

Hey there, Maurice! ⭐️ We're thrilled to hear that we helped you out when you were in a pinch. Thanks for the love and we hope to see you again soon! ?✨ #GreatService #FiveStars
Más información

Thanks for the 5 stars, Stephen! ? We're thrilled to hear that you had a great and quick experience with us. We appreciate your support! #MerrifieldShell #HappyCustomers
Más información

Thanks for the shoutout! We're thrilled to hear that Aman provided you with top-notch service. ? We appreciate your support! #CustomerSatisfaction #FiveStarReview
Más información

Thanks for the stellar review, Steven! ? We're thrilled you had a great experience with our oil change service and bonus undercarriage inspection. ? Our team is always here to keep your ride in top-notch shape. #HappyCustomers #AutoCare
Más información
Net Promoter® NPS®, NPS Prism®, y los emoticonos relacionados con NPS son marcas registradas de Bain & Company, Inc., Satmetrix Systems, Inc., y Fred Reichheld. Net Promoter Score™ y Net Promoter System™ son marcas de servicio de Bain & Company, Inc., y Fred Reichheld.