Reseñas de Departamento de servicio's

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Julio R.

Meriden, CT

01/27/2025

Categoría: Service

Service department is going downhill

@MeridenHyandai - Had my daughter just bring her vehicle right before new years due to the fact the engine was cutting out during her driving. Figured bringing it to dealership she bought it at would get the best service. They worked on car said service would be 700$ but then realized it didn’t fix the issue then held on to the car til today making it a full month . Never got her a loaner and then call today to say that they think it might be a valve or something else or just change entire engine, basically they are just guessing as to what’s wrong with vehicle . No solution to the problem after a month and still charging for the work that didn’t fix the issue !Amazing . We’ve bought at least six cars from this dealership over the years and this is the worst the service has ever been already spoke to service manager and all he could say was- I don’t know ! Spoke to him last Friday and today timing belt and oil valves would cost as much as changing an engine . Anyways I’ll never purchase or come back for any service at this location. You’ve lost our buisness for sure . I won’t even go over how many times I had to bring my car in for an oil leak . You guys have a record of how much we’ve spent there look it up . @highlight

John R.

Meriden, CT

03/06/2024

Categoría: Service

Great Service

The service department is fantastic. I took my Elantra, with 136,000 miles on it, for maintenance and the Service Manager Bub Dowd sat down with me and reviewed my service history and assigned Tommy Ortiz to be my Service Advisor. Tommy inspected my car and outlined a service plan to fit my needs. He was patient and answered all my questions. My car now looks and runs like new. Thank you Tommy and Bub.

Joann S.

Kensington, CT

02/18/2024

Categoría: Service

New 2024 Kona

My husband and I picked up our 2024 Kona yesterday. Curt our salesman was very helpful and went through the entire car with us showing us all the new features. The finance manager was great as well. Very happy with the staff that helped me.

ashley l.

Northford, CT

01/31/2024

Categoría: Service

Dealership Damaged my vehicle and refused to make right by it.

I wish you could leave zero stars. The dealership damaged my vehicle, and today the owner, Tod Moynihan, actually yelled in my face after they’ve had my car for two months. It started with an oil change where they said my radiator was cracked. While replacing the radiator they damaged my bumper. The autobody shop did such a bad job fixing it there was overspray on my lights, the color wasn’t even close to matching, and the bumper wasn’t put back on correctly. The owner, Todd Moynihan actually said,” looks perfect to us!”

They didn’t update me at all during this whole process. At one point, they had my car back for 2 days and never called me. I had to call them after tracking my own car through the app. I asked when they were going to call me and let me know I could come pick it up, and they had no response.

After going to pick my car up for the second time, it was somehow worse than the first time. The service Manager, Bub Dowd, offered to repaint the bumper for a third time, I left my car there for the GM, Harold Oliver, to get involved. I was told on a Friday that Harold Oliver wasn’t available, and he would reach out to me. I emailed him on Monday, and he didn’t respond to multiple messages. After several emails and a voicemail, they got back to me on Friday. Now they’ve had my car (that I’m still making monthly payments on) for an additional week. I went in to meet with Tod Moynihan and Harold Oliver. Not only did they refuse to do anything, they had the audacity to yell at me. Tod actually leaned across his desk, raised his hands and yelled in my face. This after breaking my car during a radiator fix, holding on to it for 2+ months, diminishing the value of my car by making it look like it was fixed from a front end collision, and not communicating with me. Tod said the $150 offer the sales manager gave me was fair. Mind you their labor rate is $156/hr, so the compensation for them damaging my property doesn't even cover the cost of 1 hour of labor for a future service.

Tod ended up throwing me out of his office for simply trying to have a conversation with him and even threatening to call the police. The scum bags even went as far as to bump into my brother in law and claim, "he pushed me" and start something that way.

PLEASE PLEASE PLEASE DO NOT BRING YOUR VEHICLE TO THIS DEALERSHIP! They truly DO NOT care about their customers and throughout this process tried brushing me off hoping I would just go away, probably because I am a female. The ownership is disgusting, and it really does trickle down to the management level.

Ashley L.

Northford, CT

01/27/2024

Categoría: Service

Dealership Damaged my Car & refused any compensation

I wish you could leave zero stars. The dealership damaged my vehicle, and today the owner, Tod Moynihan, actually yelled in my face after they’ve had my car for two months. It started with an oil change where they said my radiator was cracked. While replacing the radiator they damaged my bumper. The autobody shop did such a bad job fixing it there was overspray on my lights, the color wasn’t even close to matching, and the bumper wasn’t put back on correctly. The owner, Todd Moynihan actually said,” looks perfect to us!”

They didn’t update me at all during this whole process. At one point, they had my car back for 2 days and never called me. I had to call them after tracking my own car through the app. I asked when they were going to call me and let me know I could come pick it up, and they had no response.

After going to pick my car up for the second time, it was somehow worse than the first time. The service Manager, Bub Dowd, offered to repaint the bumper for a third time, I left my car there for the GM, Harold Oliver, to get involved. I was told on a Friday that Harold Oliver wasn’t available, and he would reach out to me. I emailed him on Monday, and he didn’t respond to multiple messages. After several emails and a voicemail, they got back to me on Friday. Now they’ve had my car (that I’m still making monthly payments on) for an additional week. I went in to meet with Tod Moynihan and Harold Oliver. Not only did they refuse to do anything, they had the audacity to yell at me. Tod actually leaned across his desk, raised his hands and yelled in my face. This after breaking my car during a radiator fix, holding on to it for 2+ months, diminishing the value of my car by making it look like it was fixed from a front end collision, and not communicating with me.

Tod ended up throwing me out of his office for simply trying to have a conversation with him and even threatening to call the police. The scum bags even went as far as to bump into my brother in law and claim, "he pushed me" and start something that way.

PLEASE PLEASE PLEASE DO NOT BRING YOUR VEHICLE TO THIS DEALERSHIP! They truly DO NOT care about their customers and throughout this process tried brushing me off hoping I would just go away, probably because I am a female. The ownership is disgusting, and it really does trickle down to the management level.

Daniel M.

Wethersfield, CT

08/30/2023

Categoría: Service

I do NOT recommend

My overall experience at meriden hyundai was a poor one. Aside from the lack of communication my vehicle was sold to me with several issues. many of them overlooked by the dealer throughout their "safety inspection" and issues caused by the dealer themselves. To begin with they removed the tint on the windshield and left glue residue all over the dashboard, seats and center console. On my drive home the tire pressure light came on and upon inspection one of the tires had sidewall damage as if it had been driven on while flat, which was frustrating because the delivery was delayed for a separate tire issue so I don't understand how this was overlooked. The tpms light coming on was caused by a loose valve stem from the other tire they had replaced. I immediately contacted them and they ordered a tire and never contacted when it arrived. I ended up picking the tire up myself since the only time they could accommodate me would involve taking time off from work. At this point I had found several other issues with the vehicle including the front brake rotors being grooved, also frustrating because they replaced the rears which was part of the delivery delay. Disconnected vacuum lines in the engine bay potentially causing lean engine conditions and harming the motor. Also loose clamps on separate vacuum lines. I have called to speak to a Manger about this and never heard back. I expected much more being a franchise dealer and this being a specialty vehicle. I'd recommend anyone purchasing from them to do your due diligence prior to finalizing the deal.

Lisa H.

Meriden, CT

06/14/2023

Categoría: Service

Lies and scams

Aside from the 120k mile service, the main thing I took it in for 2 months ago was a brakes issue. I said it felt like feedback/vibration when I braked like going downhill, from 40mph and up. There was a bit of grinding noise too.

During the 120k maintenance they managed to put a heavily scented deodorizer in my HVAC system without consent (which I had to pay my local regular garage to help me fix, since I'm very allergic to fragrance) and they found other issues to fix. When I wrote about this issue in a Google review, they responded with a denial of fragrance, just said "it's a chemical". When I'd called them after getting home, the guy I spoke to had no idea what would have been done, and wouldn't look it up for me.

They did an alignment, and say they "lubricated and reassembled" front and rear brakes.

But it still sounded weird when I took it home 4 days later (yes, I had to leave it there that long). I was assured this sound was normal and would go away in a day or two.

It's never gotten better, just worse. I don't drive it far or much. Stopped driving it over a week ago when I came to a quick-ish stop and it literally felt like my wheel wasn't round anymore and I couldn't stop as quickly as I needed to. Because I don't trust Meriden Hyundai anymore, I again went back to my local garage in Cheshire.

Local garage just had to replace front brakes and rotors. There's no way that the Hyundai garage wouldn't have seen that this needed to be done when I was absolutely having issues. But when I called the dealership this morning just to ask what they'd done during my visit, the person I spoke to said "there's no notes here about you telling us there was any issues with the brakes".

That's literally the most important thing I took it in for, and I specifically explained what I was experiencing when I dropped it off!!

So on the invoice, I remember it said "customer requests" all this stuff, especially the hvac fragrance, which I never would have. But no mention of "customer requests/states" about my brakes??

I will never go to Meriden Hyundai again. I live in Meriden and would rather drive an hour out of my way to

Deb F.

Kensington, CT

03/12/2023

Categoría: Service

Service scammed with scar tactic

Went in for routine oil change.. they came out in 10 minutes after my arrival tell me that I needed 800.00 in new brakes because my brakes are unsafe and that it would be dangerous for me to drive off the dealership lot. This was the manager tom that told me ths. I was scarred and I felt physically sick. I am emergent hospital staff first responder and need reliable safe transportation so I had no choice. But I should have trusted my gut instincts that were telling me not to trust this information and that it was a scar tactic. Which it in fact was. I've been a loyal customer to meriden huyndai for 25 years and 4 cars. When the job was completed I asked to see the "dangerously" worn brake pads, manager Tom provided me the pad which I brought home to my husband and told him the story. My husband was so angry. The pads were still good. A second opinion stated that the pads still had 10,000 miles left on them. I could have been told that I needed new brakes and to make an appointment within a month, not that my vehicle is unsafe to drive off the lot....I had to choke up 800.00 that I didn't have and I'm now broke because of that. Times are tough. I never thought that these scam tactics could exist at this service department but it's true and this is what they do to the unsuspecting and this is how they are making money in a poor economy by ripping people off with service because people don't have money to buy new cars in this economy. Or whatever. It's the fact that, my husband went to the dealership the next day and spoke to owner Tom Monahan and he said that the pad was still good but that they have to charge 150.00 in labor and that's why it was so expensive. I don't even care about that. It's just that they lied. I didn't need the brakes immediately. I still had life in the pads, they were barely worn at all, no warning lights, no squealing, still good feel to braking. This was all just a ploy to get service money from me. The owner told my husband that he would send out a customer service card with 100.00 on it. To appease or put a bandade on it. But that's not even the point.they lied, they scammed, they use dishonest work practice. If they had said make the appointment and we will take care if you Because it's going to be necessary in 10,000 miles then I absolutely would have done that and would have had time to save money. The owner told my husband labor is hard to come by and they have to pay 150.00 an hour.....thus was owner distract tactic. Point was I didn't need emergent brakes. My car wasn't unsafe to drive off the lot. It may have needed brakes in a year. But not emergency as I was told by Tom service manager. Called the next day after my husband's visit. No manager would come to the phone. They are all always there, i know who they are. Ive been a customer for years. They are always sitting up front. None would come to the phone. Spoke to Sterling. Explained situation to him. He yeah yeah yea me. No owner ever called me to listen to my greavience. I was lied to. Scammed with a scar tactic and they avoid and distract. That's ok because I'm leaving the hyundai family and meriden huyndai after 25 years because of this. I don't need people pulling fasts ones from the loyal people that kept them in business all these years. They should be ashamed. No amount of "oh call our service department we are sorry for a bad experience" will make this right. They know what they did. It should be illegal and I'm angry and if I had money for a lawyer I'd seek legal action. Only God knows how often they do this. From some if the reviews, quite a few similar situations . All in all. Get a second opinion. Don't use their service department. There is always another better made car and dealership that truly honors their long term customers.

Deb F.

Kensington, CT

03/12/2023

Categoría: Service

Service scammed with scar tactic

Deborah F.

Kensington, CT

03/12/2023

Categoría: Service

Service department scam

Went in for a routine oil change on 3yr old Tucson, 30,000 miles. Was told by service manager that my vehicle was unsafe and I could not drive it off the lot because I needed emergency brakes. Scared now, had the work done. 800.00. I felt sick. Skeptical I asked for the used brake pads. Brought them to another garage for Second opinion. They stated that the pads still had good life left on them, at least 10,000 miles. Told my husband, he went down to the dealership the next day with the pad, he spoke to owner Tom Monahan and demanded explanation for this practice. We were outraged. We don't have 800.00 dollars let alone being scammed ike this.....I've been a meriden huyndai customer for 25 years and use bought 4 vehicles from the. This is an all time low for them. This economy must be really tough on them as they are pulling stunts like this on loyal customers. and breach ing of customer trust and loyalty. The manager told my husband that labor costs drive the cost of the job. My husband told him that i didnt even need the brakes to be done emergency as stated by the service manager Tommy, and that this was a total scam and outrage. The owner said he would send out a customer service card for 100.00 dollars to appease us. Thanks, but no thanks. They lied, they Scared me into thinking I needed new brakes when I didn't. I am sure they are doing this to other customers. Anything for a buck...taking advantage. I'm really grossed out by this dealership. I do love a huyndai but maybe it's time for a change. I am glad that I had the guts to ask for the used pads back. Always get a second opinion. And never pay 150.00 in labor. It's un real. No one these days has this kind of money. Especially to be ripped off like this. All I had in my savings was 800.00. Broke now, and no pay for another week. They didn't have to lie. They could have said you'll need new brakes in a 10,000 miles so make the appointment and we'll take good care if you....NOPE. they reported to a scam, and ripped me off. Liars. Always get a second opinion. There is always someone else that will want your business without getting ripped off. Meriden huyndai you should be ashamed of your service scamming.

Deborah F.

Kensington, CT

03/12/2023

Categoría: Service

Service department scam

Ted D.

Bristol, CT

11/11/2022

Categoría: Service

Criminal salesman

I was interested in buying a car. A salesman named Sterling was helping me. Boy did he have a bad attitude and bad breath. I was ready to call the police as he made a lot of empty threats. Come to find out he threatened to blow up a college back in 2011. This is what this dealership hires!!! And he was arrested for assault!!! I wouldn’t feel safe bringing my dog around this crazy lunatic!!! Come to find out it’s empty threats from a empty suit

Vanessa B.

Colchester, CT

11/04/2022

Categoría: Service

WORST DEALERSHIP EVER

BEWARE OF THIS PLACE........brought my car in 5 months ago for 2 recalls.....they returned it with the engine apart. then I found a scrap piece of paper in my car that said Meriden Police with numbers written. when I asked about this I found out my car was vandalized when there and they never told me. 3 weeks ago my car was broken into. and I had to ask.

Rich B.

Plantsville, CT

11/01/2022

Categoría: Service

Horrible place

Brought in car for a recall for the second time (first time they told me it was all set but it was actually never done). Called five hours later to check on status. Lady at the front desk said no one is answering in service. Lol. She had no solution. Went to pick up car, waiting to be asked "can I help you?" for at least five minutes. Trash dealership. Glad I don't go there for any service outside of this recall.

Vanessa B.

Colchester, CT

10/22/2022

Categoría: Service

Service Department SUCKS

No words to describe this terrible dealership. all the way up to the GM

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