On 2-12 I brought my car in for an oily change waited a long time while other people walked in and got served before me. I was told they miss placed the order paper and mine was next. When I drove it home I noticed a weird smell, when my boyfriend got home he checked to find they didn’t put the oil cap back on. When I went back with my boyfriend they said they definitely put the oil cap on and I said no and questioned the oil being everywhere. They immediately changed there story and said that he thinks they forgot to put the cap back on. They cleaned it and refilled the oil.
Upon going back for a urgent fix for my tire that was going flat on 4-8, they replaced all valve stems as the valve stem caps were stuck on. When my car was there they took off the wheel locks on my vehicle & put my regular lug nuts on. When i realized it a few days later my dad called and they said I didn’t have locking ones on my car. When I went to find out what was going on they proceeded to tell me I didn’t have locking lug nuts on my vehicle when I popped up the picture of them on they immediately handed me brand new factory ones. When I asked what happened to the original ones they said they might have misplaced them with a different vehicle or they broke one. When I asked why I wasn’t notified. The other person there told me he didn’t know as he wasn’t there that day. When I said that he was the one I paid at pick up he immediately changed his story and said I’m sorry. I was told I have other parts that need to be replaced and I don’t even trust there opinion at this point. I will be going elsewhere for a second opinion before performing any work they recommended.
I will not be going back here do to these experiences. As well the fact that they are lying to customers and when you catch them in a lie, they end up changing there story.
Net Promoter® NPS®, NPS Prism®, y los emoticonos relacionados con NPS son marcas registradas de Bain & Company, Inc., Satmetrix Systems, Inc., y Fred Reichheld. Net Promoter Score™ y Net Promoter System™ son marcas de servicio de Bain & Company, Inc., y Fred Reichheld.
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Upon going back for a urgent fix for my tire that was going flat on 4-8, they replaced all valve stems as the valve stem caps were stuck on. When my car was there they took off the wheel locks on my vehicle & put my regular lug nuts on. When i realized it a few days later my dad called and they said I didn’t have locking ones on my car. When I went to find out what was going on they proceeded to tell me I didn’t have locking lug nuts on my vehicle when I popped up the picture of them on they immediately handed me brand new factory ones. When I asked what happened to the original ones they said they might have misplaced them with a different vehicle or they broke one. When I asked why I wasn’t notified. The other person there told me he didn’t know as he wasn’t there that day. When I said that he was the one I paid at pick up he immediately changed his story and said I’m sorry. I was told I have other parts that need to be replaced and I don’t even trust there opinion at this point. I will be going elsewhere for a second opinion before performing any work they recommended.
I will not be going back here do to these experiences. As well the fact that they are lying to customers and when you catch them in a lie, they end up changing there story.