Would give zero stars if I could… took my truck in to get diagnosed my truck was driving fine no lights were on on the dashboard driving was good running and everything! Dropped it off and got a call the next day saying the tech turned on the truck and all the lights on the dashboard went off and wasn’t running took them “10-15 minutes” to move it where I parked it to the shop in the back! The tech plugged in the computer to read what was wrong and said it stopped running and all the alarms went off “15 minutes” after I dropped it off and charged me for diagnosing it but did NOT diagnose it for the reason I sent it in the first place! Said they can’t test drive it till they fix the “other” issue that came up once I dropped it off coincidently… Told them not to do anything I’ll pick it up and I paid for the diagnose but did not get any results or receipt saying what was wrong with it!!! Once I picked it up I could not leave the parking lot wasn’t running, wasn’t going anywhere had to get towed home from the dealership! Been calling all day to get my results of the diagnose and Terry Lynn the desk lady that helped me has not called back! Very rude and unprofessional of Melloy Ford in Los Lunas! 0/10 will never take my truck there or recommend them to anyone!!
Net Promoter® NPS®, NPS Prism®, y los emoticonos relacionados con NPS son marcas registradas de Bain & Company, Inc., Satmetrix Systems, Inc., y Fred Reichheld. Net Promoter Score™ y Net Promoter System™ son marcas de servicio de Bain & Company, Inc., y Fred Reichheld.
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