called in to set up service on a recall for a part on my 2015 Equinix. gave me a line that they could only do recalls on certain days. I asked that if i scheduled out a month if If they would have the part and if they could get me in and out that same day. they said yes so I set the appointment. day arrives we drive up at 7:00 AM as that is when we were told we could get in. Guess what they tell us the service team will not be in until 7:30 and they will need to order the part and they do not know if it will get done same day. WOW is all I can say. horrible communication within the company and it appears their customers are not worth the effort to be up front with. I have had these same kind of issues wit them in the past. three strikes your out! will never go back.
Net Promoter® NPS®, NPS Prism®, y los emoticonos relacionados con NPS son marcas registradas de Bain & Company, Inc., Satmetrix Systems, Inc., y Fred Reichheld. Net Promoter Score™ y Net Promoter System™ son marcas de servicio de Bain & Company, Inc., y Fred Reichheld.
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