Charles said he loves the convenience of going to this family-owned business, and he loves the guys that work there. This time he took his vehicle in for a scheduled appointment, and it was an hour and a half before Matt the owner found an open bay to work on his vehicle. He offered to re-schedule because he doesn't like to wait, but they got him in and everything worked out fine.
Net Promoter® NPS®, NPS Prism®, y los emoticonos relacionados con NPS son marcas registradas de Bain & Company, Inc., Satmetrix Systems, Inc., y Fred Reichheld. Net Promoter Score™ y Net Promoter System™ son marcas de servicio de Bain & Company, Inc., y Fred Reichheld.
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