Just some feedback on my experience with Camping World (McGeorge RV, Ashland, VA). Things started off good for the most part in getting a sales person to work with. But that fizzled quickly. I decided to go and look at the boat due to being in the area one day. I spoke with a different salesperson due to my assigned one being off that day. He was extremely knowledgeable and got me familiar with the boat.
After that, we set up a meeting with the original salesperson . Honestly, not very knowledgeable and communication was not very good after that. His answer to most questions was that he would get back to us. Then it was like pulling teeth to get answers to anything by email or phone. If I didn’t reach back out within a few days, he never responded.
Upon taking delivery, the walk around was ok for the most part. They did forget the Bimini for the boat, so that had to get mailed after we got it home. The registration took about three weeks to finally get in the mail. Come to find out, The folks at McGregor never mailed or took the check to the Virginia Department of Wildlife Resources (DWR) in order to get the registration. That took numerous emails to get resolved involving two other people.
Next issue was that neither the speedometer nor the trim gauge were functioning on the boat. Once again, I sent an email to the salesman, and he replied “I’ll check into that” …never heard a word back. After taking it to a boat repair shop, come to find out that the speedometer cable was never installed, and the trim gauge cable was pinched in the motor hinges (Needs to be replaced).
So on to the next thing…..I asked for a cutoff switch to be installed in the boat, so they took care of that. Again, after having a boat shop look at everything, the one they installed was causing my battery to die (Hence having to spend $225.00 on a new battery). It looked like the switch they would use on the old electric chairs (Being new to the boating world, I had no clue). Also had to have that replaced with a new proper cutoff switch. Camping World charged me $.250.00 to install that out-of-date switch. The new switch only cost 90.00 for the switch and $50.00 for labor.
So I know what the dealer and some others will say…”Why didn’t you take it back under warrantee to get it fixed?”. This is great in theory, but after all of the issues listed above, do you really think I had any faith in the people at McGregor? Plus, I’m betting it would take forever to get the boat back. The dealer is an hour away from me, so that also factors into the equation.
Seems to me that the overall focus there is on RV sales, which I guess it should be, But if you decide to sell boats and have customers coming in wanting to spend 60k on a boat, then maybe have some knowledgeable people to assist with that. And competent people to work on the boats as well.
I will not recommend anyone to go there to purchase a boat, and lets hope that people buying RV’s don’t get the same issues.
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After that, we set up a meeting with the original salesperson . Honestly, not very knowledgeable and communication was not very good after that. His answer to most questions was that he would get back to us. Then it was like pulling teeth to get answers to anything by email or phone. If I didn’t reach back out within a few days, he never responded.
Upon taking delivery, the walk around was ok for the most part. They did forget the Bimini for the boat, so that had to get mailed after we got it home. The registration took about three weeks to finally get in the mail. Come to find out, The folks at McGregor never mailed or took the check to the Virginia Department of Wildlife Resources (DWR) in order to get the registration. That took numerous emails to get resolved involving two other people.
Next issue was that neither the speedometer nor the trim gauge were functioning on the boat. Once again, I sent an email to the salesman, and he replied “I’ll check into that” …never heard a word back. After taking it to a boat repair shop, come to find out that the speedometer cable was never installed, and the trim gauge cable was pinched in the motor hinges (Needs to be replaced).
So on to the next thing…..I asked for a cutoff switch to be installed in the boat, so they took care of that. Again, after having a boat shop look at everything, the one they installed was causing my battery to die (Hence having to spend $225.00 on a new battery). It looked like the switch they would use on the old electric chairs (Being new to the boating world, I had no clue). Also had to have that replaced with a new proper cutoff switch. Camping World charged me $.250.00 to install that out-of-date switch. The new switch only cost 90.00 for the switch and $50.00 for labor.
So I know what the dealer and some others will say…”Why didn’t you take it back under warrantee to get it fixed?”. This is great in theory, but after all of the issues listed above, do you really think I had any faith in the people at McGregor? Plus, I’m betting it would take forever to get the boat back. The dealer is an hour away from me, so that also factors into the equation.
Seems to me that the overall focus there is on RV sales, which I guess it should be, But if you decide to sell boats and have customers coming in wanting to spend 60k on a boat, then maybe have some knowledgeable people to assist with that. And competent people to work on the boats as well.
I will not recommend anyone to go there to purchase a boat, and lets hope that people buying RV’s don’t get the same issues.