McCullough Auto Care & Towing

Ms. Oglesby brought her car to me for a failed emissions diagnosis.  As I explained to her, the reason that I performed the emission test before any repairs or diagnosis were made was to ensure that any repair costs necessary for a passing emissions test would be able to be applied toward a waiver (if needed).  She had multiple codes in the computer indicating multiple issues.  Diagnosis revealed the check engine light was on because of a badly needed fuel filter and an egr sensor that needed replacing.  There was also a code for failed evaporative issues, however, that particular test was currently passing.  She was given a price for the two needed repairs, and I explained to her that we would need to drive the vehicle to be sure it would pass.  Ms. Oglesby stated she was unable to reach her husband for authorization for these repairs, and picked up the vehicle without completing any repairs.  She was also concerned that I did not check the rest of the vehicle and I told her that I would gladly do so when she returned for the repairs.  I don't understand how she feels cheated when, to my knowledge, we performed the diagnosis that she requested.  The only shortcoming on her expectation of the diagnosis would be a complete inspection of the vehicle, which was not actually requested.  As Ms. Oglesby stated in her review, she requested a diagnosis of why her check engine light was on.  I am still willing to perform a more thorough vehicle inspection when she returns.