I purchased a 2022 Kia Telluride from McCombs Ford West, and within 24 hours the check engine light came on and the car began shaking. That was back in March—and I’ve been dealing with problems ever since.
The so-called “extended warranty” is nothing short of a nightmare. You’ll end up paying more in rental car fees than the cost of the warranty itself. Their warranty claim process drags on for weeks, leaving your car sitting at the service center while you’re stuck paying out of pocket for transportation.
I’ve had to take this vehicle in four separate times for service. To avoid piling on more rental fees, I eventually paid the invoice out of pocket—even though the warranty should have covered it.
This dealership prioritizes their bottom line over their customers’ well-being. If you’re thinking about buying from here, I strongly urge you to think twice. Don’t make the same mistake I did.
Net Promoter® NPS®, NPS Prism®, y los emoticonos relacionados con NPS son marcas registradas de Bain & Company, Inc., Satmetrix Systems, Inc., y Fred Reichheld. Net Promoter Score™ y Net Promoter System™ son marcas de servicio de Bain & Company, Inc., y Fred Reichheld.
Atención
Usamos cookies para personalizar contenido, habilitar cierta funcionalidad y rastrear análisis del sitio con fines de marketing. Usted consiente nuestras cookies si continúa utilizando este sitio web.
The so-called “extended warranty” is nothing short of a nightmare. You’ll end up paying more in rental car fees than the cost of the warranty itself. Their warranty claim process drags on for weeks, leaving your car sitting at the service center while you’re stuck paying out of pocket for transportation.
I’ve had to take this vehicle in four separate times for service. To avoid piling on more rental fees, I eventually paid the invoice out of pocket—even though the warranty should have covered it.
This dealership prioritizes their bottom line over their customers’ well-being. If you’re thinking about buying from here, I strongly urge you to think twice. Don’t make the same mistake I did.