The sales experience was fine when I purchased my 2018 Mazda 6 Signature new in December of 2018, however the car was in for service due to a warranty issue on 12/2/2019 with the rear seat chrome trim breaking, and the job was botched by the tech. The person broke the replacement pieces and wrinkled the leather. The car has 6,300 miles and garage kept.
The build quality is inferior to the completion, and the run around we're receiving from Mazda and the dealership is a waste of our time. Please note, the car has several issues stemming from super thin paint that constantly and excessively chips as well as front door rattles and creaking noises. Not to mention, all four wheels were replaced due to black marks under the finish.
I will NEVER buy another Mazda or give this dealership any future business or recommendations. The lack of business acumen from both parties is laughable, at best.
Net Promoter® NPS®, NPS Prism®, y los emoticonos relacionados con NPS son marcas registradas de Bain & Company, Inc., Satmetrix Systems, Inc., y Fred Reichheld. Net Promoter Score™ y Net Promoter System™ son marcas de servicio de Bain & Company, Inc., y Fred Reichheld.
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The build quality is inferior to the completion, and the run around we're receiving from Mazda and the dealership is a waste of our time. Please note, the car has several issues stemming from super thin paint that constantly and excessively chips as well as front door rattles and creaking noises. Not to mention, all four wheels were replaced due to black marks under the finish.
I will NEVER buy another Mazda or give this dealership any future business or recommendations. The lack of business acumen from both parties is laughable, at best.
Lesson learned.....