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Matthews Hyundai Of Syracuse

Puntuación Promedio
Calificación general 4.8/5Calificación general 4.8/5Calificación general 4.8/5Calificación general 4.8/5Calificación general 4.8/5
4.8
(71 Reseñas)
86
Escribir una Reseña

Detalles de la Puntuación

Tendencia de los Últimos 30 Días

Negocio Inactivo

ReScore Reseñas

ReScore
Calificación general 4.9/5Calificación general 4.9/5Calificación general 4.9/5Calificación general 4.9/5Calificación general 4.9/5
Reseña Original
Calificación general 3.3/5Calificación general 3.3/5Calificación general 3.3/5Calificación general 3.3/5Calificación general 3.3/5
10
Total de ReScores
4.9
Promedio de ReScores
86
Puntuación Neta de Promotores ®

Detalles del Negocio

Acerca de

Come visit the new Matthews Hyundai of Syracuse for all your automotive needs. Need to purchase a vehicle? Need your vehicle serviced? Don't hesitate to contact us for an appointment or just come on in. We look forward to seeing you Come visit the new Matthews Hyundai of Syracuse for all your automotive needs. Need to purchase a vehicle? Need your vehicle serviced? Don't hesitate to contact us for an appointment or just come on in. We look forward to seeing you

Categorías
Concesionario Hyundai
Contacto
(315) 232-2222

Horario del Negocio

Mon
9:00 AM - 7:00 PM
Tue
9:00 AM - 7:00 PM
Wed
9:00 AM - 7:00 PM
Thu
9:00 AM - 7:00 PM
Fri
9:00 AM - 6:00 PM
Sat
9:00 AM - 5:00 PM
Sun
closed
* Eastern Time (Us & Canada)
2601 Erie Blvd East Syracuse, NY 13224
Reseñas de Departamento de ventas'
Calificación general 4.8/5Calificación general 4.8/5Calificación general 4.8/5Calificación general 4.8/5Calificación general 4.8/5
4.8
(71 Reseñas)

JM
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JIM M.
Manlius, NY
Calificación general 1.0/5Calificación general 1.0/5Calificación general 1.0/5Calificación general 1.0/5Calificación general 1.0/5
11/30/2023
0
Categoría: Sales
Trickery and devious practices to get you to meet salesstaff
My experience yesterday (11/29/23) at Matthews Hyundai Syracuse NY was so offensive I cannot ever imagine purchasing a car from the Matthews group. I will avoid other adjectives for I believe it is within their character to sue a potential customer.
I was conned by their website and discussions with staff to come into your location.
The issue concerns their online offer to buy out ones leased car. I recd an online offer of $14500. I am not so naïve to believe that number but followed through out of curiosity. Met with Salesman who had no idea what I was talking about. However after a long meeting with his sales mgr he gave me an offer of about $11100 vs. $14500 online offer. The offer was under the residual value of around $11400.
The salesman even hinted that the online offer was inflated to get one in to the dealership.
Please take whatever is said by Matthews Auto group with a large "grain-of-salt".

Cliente verificado
Syracuse, NY
Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5
03/11/2022
cliente verificadoCliente Verificado
8
Categoría: Sales
Great Experience
I highly recommend Matthews - had a great buying experience - got a terrific trade and have a beautiful new Hyundai!
ROBERT J G. de Matthews Hyundai Of Syracuse respondió el 03/16/2022 03:45 PM

Thank you so much for the kind review on our staff! I would like to invite you back in for us (me) personally to go through the vehicle again with you so you understand how all the features work, i'm sorry we missed that on the delivery proccess when you were here. You can reach me at 315-445-7900 at your earliest available time. Thank you again! i would also like to ask you to take a re score on the survey for a five star review, it's most important to us. again thank you for the opprotunity to serve your automotive needs and you willingness to re score us! 

Robert Guarente
General Manager
Matthews Hyundai of Syracuse


MG
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Mark G.
Liverpool, NY
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
03/08/2022
cliente verificadoCliente Verificado
10
Categoría: Sales
Good sales dept
Very good sales experience.
ROBERT J G. de Matthews Hyundai Of Syracuse respondió el 03/10/2022 09:26 AM

Mark thank you once again for the kind words about our staff! we absolutley love our team here and our customers more! looking forward to seeing you in service for your 3 years of free maitnance! 


JH
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James H.
Syracuse, NY
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
03/02/2022
cliente verificadoCliente Verificado
10
Categoría: Sales
Satisfied Customer
Luke did an outstanding job! We will be back again for our (8th car) very please .

DK
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Donna K.
Camillus, NY
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
03/02/2022
cliente verificadoCliente Verificado
10
Categoría: Sales
Leasing a Hyundai
Hyundai is my car of choice (5th one)! Dealership provides knowledgeable and friendly salespeople. Smooth transaction. Will return again in the future

RF
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Robyn F.
De Ruyter, NY
ReScore Reseña™
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
03/02/2022
cliente verificadoCliente Verificado
10
Categoría: Sales
Happy with everything all around!
Everything went smoothly and I appreciate the flawless outcome and my my Tucson.

Reseña Original
Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5
03/01/2022
9
Categoría: Sales
Luke was outstanding and very helpful through every step of the buying experience
Was very impressed with everything. I have absolutely no complaints. Thank you!
LUKE B. de Matthews Hyundai Of Syracuse respondió el 03/02/2022 03:11 PM

Hey Robyn, thank you for the review. I appreciate you giving me your feedback.
Im happy we were able to find you the right car for your needs. Im sorry that I wasnt able to earn your 5 star review.
Let me know if there is anything I can do to assist you in the future.
Cheers!

-Luke

ROBERT J G. de Matthews Hyundai Of Syracuse respondió el 03/02/2022 03:14 PM

Thank you for the kind words on our staff and proccess! We would be happy with a re score if possible! Happy motoring see you soon in service for your free oil services for next three years!


Cliente verificado
Minoa, NY
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
02/27/2022
cliente verificadoCliente Verificado
10
Categoría: Sales
Satisfied customer
My whole experience at Matthews was excellent. My salesman was very friendly, patient & very knowledgeable. Great Job!!!

Cliente verificado
Liverpool, NY
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
02/22/2022
cliente verificadoCliente Verificado
10
Categoría: Sales
Listens and delivers
My salesman was efficient, listened to my needs and met them. Made the experience very enjoyable. Good job!

MR
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Michelle R.
Liverpool, NY
Calificación general 2.0/5Calificación general 2.0/5Calificación general 2.0/5Calificación general 2.0/5Calificación general 2.0/5
02/14/2022
cliente verificadoCliente Verificado
3
Categoría: Sales
Change to 4 stars
I initially gave the experience 2 stars because I felt like my purchase was not handled with the utmost attention to detail or consideration for my time. However, the folks at Matthews Hyundai went above and beyond to make up for the inconveniences.
ROBERT J G. de Matthews Hyundai Of Syracuse respondió el 02/15/2022 09:14 AM

Ms. Reyes, thank you for your understanding and your patients on this matter, im glad we could work this out and thank you so much revisiting the survey, it means the world to me! 
Thank you once again
Tom McBride

ROBERT J G. de Matthews Hyundai Of Syracuse respondió el 02/15/2022 09:16 AM

Michelle, thank you so much for your understanding and patients on this matter, im glad we could work this out it means the world to me.
Thank you once again
Tom McBride

ROBERT J G. de Matthews Hyundai Of Syracuse respondió el 02/21/2022 03:58 PM

Thank you once again for the opprotunity to re score the survey Ms. Reyes,


CZ
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Chen Z.
Syracuse, NY
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
02/06/2022
cliente verificadoCliente Verificado
10
Categoría: Sales
Awesome service and experience
I love talking and working out a deal with Nida. She was really kind and informative. The overall car buying experience was relaxing and easy!
ROBERT J G. de Matthews Hyundai Of Syracuse respondió el 02/21/2022 04:00 PM

Thank you much for all the kinds words! 


DM
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Derbra M.
Canastota, NY
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
02/05/2022
cliente verificadoCliente Verificado
10
Categoría: Sales
Overall pleasant experience
I couldnt be happier with my Hyundai and the process in which I obtained it. Kiah at Matthew's was an absolute rock star. I got what I wanted, when I wanted and it was a quick and smooth transaction.

YP
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Yanet P.
Liverpool, NY
2022 Hyundai Tucson Hev
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
01/29/2022
cliente verificadoCliente Verificado
10
Categoría: Sales
Awesome!!!
helpful and friendly, competent and professional. Especially Hector Lopez. He is an amazing salesman, very professional. He answered all my questions and his performance as salesman is excellent. Thank you Hector Lopez for your help ,
HECTOR L. de Matthews Hyundai Of Syracuse respondió el 02/10/2022 10:16 AM

Yanet

First of all thank you for taking the time to do such an amazing review! Cheers to the many good memories to come in your new Hyundai. Don't forget the amazing 10 yr 100k miles warranty and also remember your first 3 yrs of oil changes and tire rotations at no charge on your new Tucson, one of the many reasons Hyundai is today's smartest choice and number 1 brand in the auto industry! I say that as a Hyundai owner myself. Technology, looks, peace of mind and value., thats Hyundai. Thanks again! Contact me if there's anything else I can do for you.

Regards
Hector Lopez
Sales Consultant


BL
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Brian L.
Binghamton, NY
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
01/26/2022
cliente verificadoCliente Verificado
10
Categoría: Sales
New Santa Cruz
Great experience with Matthews Hyundai. They had the exact vehicle I wanted due into their dealership.
GREGORY L. de Matthews Hyundai Of Syracuse respondió el 01/26/2022 09:53 AM

Thanks for your 5 Star Rating!
If you need anything in future please let us know.
Any questions about your vehicle don't hesitate to call me.
Thanks Greg Lattimore


CP
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Carl P.
Utica, NY
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
01/17/2022
cliente verificadoCliente Verificado
10
Categoría: Sales
Happy owner of a new 2022 Tuscon
I was extremely satisfied with the entire vehicle purchasing experience at Matthews Hyundai of Syrause. Dan the Car Man was super helpful with every detail.

Cliente verificado
Canastota, NY
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
01/03/2022
cliente verificadoCliente Verificado
10
Categoría: Sales
Satisified Customer
Fantastic experience. No bickering on price. Kiah was very helpful and knowledgeable. Would definitely come back here again when time to purchase another vehicle.
KIAH E. de Matthews Hyundai Of Syracuse respondió el 01/08/2022 10:35 AM

Thank you so much for your great review! Enjoy your new vehicle and never hesitate to reach out if you ever have any questions. 

Net Promoter® NPS®, NPS Prism®, y los emoticonos relacionados con NPS son marcas registradas de Bain & Company, Inc., Satmetrix Systems, Inc., y Fred Reichheld. Net Promoter Score™ y Net Promoter System™ son marcas de servicio de Bain & Company, Inc., y Fred Reichheld.