We are family owned ASE certified auto repair shop servicing the northwest section of Philadelphia (Germantown, Mt.Airy, West Oaklane, East Oaklane And East Mt.Airy) We are family owned ASE certified auto repair shop servicing the northwest section of Philadelphia (Germantown, Mt.Airy, West Oaklane, East Oaklane And East Mt.Airy)
Cliente VerificadoHi Brian,
Thank you for taking the time to leave feedback. We’re glad to hear our front desk staff treated you politely, but we’re sorry you were dissatisfied with the service experience overall.
When your Chrysler 200 came in, a coolant leak was present. Our initial inspection indicated coolant loss consistent with a radiator failure, which is why that repair estimate was provided. As with many cooling system issues, some leaks can appear more severe until a more detailed inspection is performed.
The diagnostic fee you were charged covered the time spent inspecting, pressure-testing, and identifying the source of the leak. Ultimately, the issue was determined to be a loose clamp, which we’re glad was a simpler fix than initially suspected.
We understand your frustration and regret that the situation did not meet your expectations. If you would like to discuss this further, we welcome you to contact the shop directly so we can address your concerns one-on-one.
— Master Touch Auto Repair