Master Auto Tech is a family owned business with over fifty years combined service in auto industry. We are here to serve people by caring for cars. We meet the needs of our friends from tracing down the most difficult diagnostics to your basic oil service, We care for most makes and model vehicles. MAT serves with courtesy cars as Master Auto Tech is a family owned business with over fifty years combined service in auto industry. We are here to serve people by caring for cars. We meet the needs of our friends from tracing down the most difficult diagnostics to your basic oil service, We care for most makes and model vehicles. MAT serves with courtesy cars as available and shuttle service in the Bellingham area. Flying out of Bellingham airport? We will be happy to care for your car while you are gone and even drop you off and pick you up at the airport if you arrival and departure times are during regular business hours. ...more
He and his team attended to diagnostics on my vehicle in a timely fashion and delivered a comprehensive report, which was appreciated. Nate, who runs the front desk, is knowledgeable and polite. This shop advertises and attempts to sell a top quality service that comes with a high price tag. All of this is fine and reasonable.
I came into issues with Master Auto Tech when I asked them to remove a rusted off tailpipe (that was hanging by only a hook and two bolts) out from under my 2000 Tacoma. I was not looking for a handout, and I happily paid the $130 diagnostic fee (no service rendered other than identifying the problems). I thought perhaps as a courtesy, and in the interest of good customer service, he might be willing to spare two minutes to grab an adjustable wrench and unscrew the two bolts holding my faulty tailpipe in place. He indignantly refused, and stated that his employees were making him money and he would not spare them, or himself, to do work for free.
Bob comes across as arrogant and totally lacking empathy. I would recommend avoiding this shop at all costs. It was made clear by the owner that their sole interest is in making money and not in customer satisfaction, or even simple human decency.