Marty's Auto Works

Puntuación Promedio

4.9

(2,007 Reseñas)

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Total de ReScores^™

4.5

Promedio de ReScores^™

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Detalles del Negocio

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At Marty’s, we base our business on ALWAYS providing our customers with honest answers and quality service. We also take pride in having the latest and best state-of-the-art tools and equipment so we can diagnose and repair your vehicles correctly the first time and get you back on the road quickly. We also offer a complimentary shuttle At Marty’s, we base our business on ALWAYS providing our customers with honest answers and quality service. We also take pride in having the latest and best state-of-the-art tools and equipment so we can diagnose and repair your vehicles correctly the first time and get you back on the road quickly. We also offer a complimentary shuttle service to our customers. We look forward to the opportunity to EARN your business! ...more

Categorías

Reparación de automóviles, Mantenimiento de automóviles, Taller de reparaciones

Contacto

(407) 327-1467

Closing in 39 minutes

Horario del Negocio

826 Eyrie Drive Oviedo, FL 32765

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Reseñas de Marty's Auto Works'

4.9

(2,007 Reseñas)

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Reseñas Recientes

RICHARD G.

Honda CR-V

02/22/2013

Cliente Verificado

loose belt

When you changed my timing belt and other belts you left my air condition belt totally loose. When I came in it took you about 45 minutes to figure out how to tighten it. Obviously not pleased about that or totally sure something else might not be right that you worked on. Nice enough people but now a bit uncertain of the service.

Recomendado

Marty D. de Marty's Auto Works respondió el 02/26/2013 05:31 AM

We reached out to this customer this morning, offered him a free oil change and personal inspection of his vehicle performed by me, as well as a goodwill warranty extension to a full year. He seemed nonplused by the offers, but says he is going to bring us his other car to check the power steering. I told him that we want to re-earn his trust and show him that our quality is top notch and we hope that he will be able to write a good review in the future. What happened was indefensible; we replaced his timing belt and drive belts in November and simply did not tighten the A/C belt tensioner, so the belt was very loose. When he tried to use the a/c in the recent warm weather, it did not work. He discovered the loose belt, but did not know how to tighten it himself. Fortunately it stayed on the pulleys and did not do any damage or ruin the new belt. It's one of those things that never happens, (but they do happen). In the bigger picture, we still have this customer and he is still interested in doing business with us, so the less-than-stellar review can have a happy ending. Most customers who are dissatisfied just elect to take their business elsewhere, so the service provider has no opportunity to keep them.

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