Car overheated. In a timely manner, Mark identified and fixed the issue. He also found out I needed new rear brakes. Unfortunately he spent four more hours than normal and replacing them due to complications of pins being driven Into the drums
He went the extra mile and charged me only for the parts and no labor.
Thank you Mark for your generosity and kindness!!!
Myself working in the CustomerService industry and not charging for the ‘unknown extras’ that blindly come along without charging, it is gratefully appreciated when experienced too.
Thank you again, Mark. All the best to you and yours!
Net Promoter® NPS®, NPS Prism®, y los emoticonos relacionados con NPS son marcas registradas de Bain & Company, Inc., Satmetrix Systems, Inc., y Fred Reichheld. Net Promoter Score™ y Net Promoter System™ son marcas de servicio de Bain & Company, Inc., y Fred Reichheld.
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Cliente Verificado
He went the extra mile and charged me only for the parts and no labor.
Thank you Mark for your generosity and kindness!!!
Myself working in the CustomerService industry and not charging for the ‘unknown extras’ that blindly come along without charging, it is gratefully appreciated when experienced too.
Thank you again, Mark. All the best to you and yours!