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Maple Hill Hyundai

Puntuación Promedio
Calificación general 4.8/5Calificación general 4.8/5Calificación general 4.8/5Calificación general 4.8/5Calificación general 4.8/5
4.8
(1,394 Reseñas)
55
Escribir una Reseña

Detalles de la Puntuación

Tendencia de los Últimos 30 Días

Negocio Inactivo

ReScore Reseñas

ReScore
Calificación general 4.5/5Calificación general 4.5/5Calificación general 4.5/5Calificación general 4.5/5Calificación general 4.5/5
Reseña Original
Calificación general 2.5/5Calificación general 2.5/5Calificación general 2.5/5Calificación general 2.5/5Calificación general 2.5/5
45
Total de ReScores
4.5
Promedio de ReScores
55
Puntuación Neta de Promotores ®

Detalles del Negocio

Acerca de

At Maple Hill Hyundai we always treat you like family. We are located just off highway 131 on West Main Street in Kalamazoo, MI. Call us today to schedule your next service appointment! At Maple Hill Hyundai we always treat you like family. We are located just off highway 131 on West Main Street in Kalamazoo, MI. Call us today to schedule your next service appointment!

Categorías
Concesionario Hyundai, Reparación de automóviles, Mantenimiento de automóviles
Contacto
(269) 342-6600

Horario del Negocio

Mon
7:30 AM - 5:30 PM
Tue
7:30 AM - 5:30 PM
Wed
7:30 AM - 7:00 PM
Thu
7:30 AM - 5:30 PM
Fri
7:30 AM - 5:30 PM
Sat
closed
Sun
closed
* Eastern Time (Us & Canada)
5622 W. Main Street Kalamazoo, MI 49009
Reseñas de Departamento de servicio's
Calificación general 4.8/5Calificación general 4.8/5Calificación general 4.8/5Calificación general 4.8/5Calificación general 4.8/5
4.8
(1,394 Reseñas)

Cliente verificado
Kalamazoo, MI
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
04/05/2022
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
10
Categoría: Service
General Auto Service
Maple Hill Auto has great consumer services and the staff is exceptional. Every time I bring my car into Maple Hill Auto my wait time is reasonable. The staff keeps me informed about any other issues that they find with my car, Great service!
JEFF D., Service Director de Maple Hill Hyundai respondió el 04/08/2022 05:09 AM

Thank you!

Jeff Daniel
Maple Hill Auto
Service Director
jdaniel@maplehillauto.com

LA
gravatar
Lyman A.
Richland, MI
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
04/03/2022
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
9
Categoría: Service
Consistently Good Service!
Since picking up our new Santa Fe in 2019 and for the three years following, we've had consistently great service at Maple Hill Hyundai. The service has always been done quickly and professionally, and at very reasonable prices.
Service personnel have been courteous, respectful and accommodating. We always receive a call within a day or two following each appointment to make sure we're satisfied with the work done, which is much appreciated. Overall, we couldn't be more satisfied, or appreciative, of the experiences we've had at Maple,Hill Hyundai!
JEFF D., Service Director de Maple Hill Hyundai respondió el 04/08/2022 05:09 AM

Thank you!

Jeff Daniel
Maple Hill Auto
Service Director
jdaniel@maplehillauto.com

MB
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Mercy B.
Battle Creek, MI
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
03/31/2022
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
10
Categoría: Service
Great service
The service was great! However called back and spoke with an agent, asking the cost of some repairs that were recommended. He said he will inform the service department and they will get back with me. It’s been more than a week, and no one from the department has called
JEFF D., Service Director de Maple Hill Hyundai respondió el 03/31/2022 02:25 PM

My apologies about no return call! I will have that corrected, that you for the Great review!

Jeff Daniel
Maple Hill Auto
Service Director
jdaniel@maplehillauto.com

PM
gravatar
Patrick M.
Muskegon, MI
Calificación general 3.0/5Calificación general 3.0/5Calificación general 3.0/5Calificación general 3.0/5Calificación general 3.0/5
03/29/2022
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
6
Categoría: Service
Maple Hill
OK
JEFF D., Service Director de Maple Hill Hyundai respondió el 03/29/2022 11:12 AM

Andrea followed up with the customer and we're looking into the concerns, my apologies.

Jeff Daniel
Maple Hill Auto
Service Director
jdaniel@maplehillauto.com

CV
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Christopher V.
Kalamazoo, MI
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
03/23/2022
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
10
Categoría: Service
Maple hill is perfect!
I will never buy a car anywhere else
JEFF D., Service Director de Maple Hill Hyundai respondió el 03/23/2022 11:21 AM

Thank you!

Jeff Daniel
Maple Hill Auto
Service Director
jdaniel@maplehillauto.com

ND
gravatar
Noel D.
Kalamazoo, MI
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
03/21/2022
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
10
Categoría: Service
a recall repair
Was greeted by the bay attendant, very cordial. The repair was done as scheduled, and within the time frame given. I had a question about my phone paring with my car, and the servicing mechanic came to my car and assisted in getting it fixed. Didn't have to reschedule an appointment for the fix, which was greatly appreciated!
JEFF D., Service Director de Maple Hill Hyundai respondió el 03/21/2022 07:22 AM

Awesome review and comments, thank you!

Jeff Daniel
Maple Hill Auto
Service Director
jdaniel@maplehillauto.com

DH
gravatar
Daniel H.
Schoolcraft, MI
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
03/07/2022
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
10
Categoría: Service
Dan Hartlieb
Great staff facility and waiting room. Prompt, friendly, and professional service.
JEFF D., Service Director de Maple Hill Hyundai respondió el 03/07/2022 07:10 PM

Thank you!

Jeff Daniel
Maple Hill Auto
Service Director
jdaniel@maplehillauto.com

Cliente verificado
Kalamazoo, MI
Calificación general 2.0/5Calificación general 2.0/5Calificación general 2.0/5Calificación general 2.0/5Calificación general 2.0/5
02/28/2022
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
3
Categoría: Service
Service
Very difficult to get a timely appointment. I felt like I was spoken to like I was stupid about cars. They wanted to keep my car 2-3 days to "fit me in". This is after it was in 5 days earlier and was supposed to have been fixed. I went to start my car and it was dead. When I took it back in they couldn't even check the battery in a timely way. I drove down to Auto Plus to find out my battery was fine. If I had been listened to in the first place this never would have happened. Now what?
JEFF D., Service Director de Maple Hill Hyundai respondió el 03/02/2022 10:06 AM

We are following up today.

Jeff Daniel
Maple Hill Auto
Service Director
jdaniel@maplehillauto.com

MK
gravatar
Mike K.
Portage, MI
Calificación general 2.0/5Calificación general 2.0/5Calificación general 2.0/5Calificación general 2.0/5Calificación general 2.0/5
02/28/2022
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
1
Categoría: Service
service
poor cant get appts
JEFF D., Service Director de Maple Hill Hyundai respondió el 02/28/2022 11:34 AM

While the wait times have improved slightly we have had upwards of 40-50 engine failures due to Hyundai's recalls, this has unfortunately put us way behind (there were 3.2 million vehicles involved for Kia/Hyundai). The software update that was performed in December was a new campaign to better address engine related knocking, it is a pass/fail upload and it passed when installed. It was noted on the repair oreder that a new engine was installed, it was also noted by the technician that whomever installed the engine had mis-routed some of the wiring in the looms, this can also lead to erratic readings ok multiple sensors under the hood. The technician corrected that while he was in there replacing the knock sensor (which does not get replaced when the engine gets replaced). My apologies for the aappointment duration back in July, it is down to roughly 3 weeks now and a backlog of 12 engine related concerns on the gound.

Jeff Daniel
Maple Hill Auto
Service Director
jdaniel@maplehillauto.com

HN
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Henry N.
Kalamazoo, MI
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
02/21/2022
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
9
Categoría: Service
Service.
X
JEFF D., Service Director de Maple Hill Hyundai respondió el 02/22/2022 04:36 AM

Thank you

Jeff Daniel
Maple Hill Auto
Service Director
jdaniel@maplehillauto.com

RD
gravatar
Rickie D.
Bridgman, MI
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
02/18/2022
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
10
Categoría: Service
Great
If you want the response let us decide s we hat we want to respond to
JEFF D., Service Director de Maple Hill Hyundai respondió el 02/18/2022 01:33 PM

Thank you!

Jeff Daniel
Maple Hill Auto
Service Director
jdaniel@maplehillauto.com

Cliente verificado
Plainwell, MI
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
02/18/2022
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
9
Categoría: Service
Have always had a good experience.
Everyone has always been helpful and friendly.
JEFF D., Service Director de Maple Hill Hyundai respondió el 02/18/2022 11:39 AM

Awesome review and comments, thank you!

Jeff Daniel
Maple Hill Auto
Service Director
jdaniel@maplehillauto.com

AK
gravatar
Allison K.
Climax, MI
Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5
02/14/2022
8
Categoría: Service
Rescore on Last Review
Thank you Jeff in the service department at Maple Hill Hyundai. I appreciate you taking care of my vehicle and making everything right. I will continue working with you guys in the future.
JEFF D., Service Director de Maple Hill Hyundai respondió el 02/14/2022 09:10 AM

Thank you.

Jeff Daniel
Maple Hill Auto
Service Director
jdaniel@maplehillauto.com

JS
gravatar
Jeff S.
Battle Creek, MI
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
02/10/2022
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
10
Categoría: Service
Routine service
My second time at Maple Hill was for an oil change and tire rotation. The facility is spacious and clean. The staff great you immediately and are very friendly a n d helpful. The service was done in under one hour and my vehicle was returned washed and ready. I'm very impressed with the customer centered approach at Maple Hill Hyundai. I would definitely recommend them.
JEFF D., Service Director de Maple Hill Hyundai respondió el 02/11/2022 04:56 AM

Awesome review and comments, thank you!

Jeff Daniel
Maple Hill Auto
Service Director
jdaniel@maplehillauto.com

DC
gravatar
Donald C.
Lawton, MI
2019 Hyundai Ioniq Hev
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
02/03/2022
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
9
Categoría: Service
Nice facility, friendly staff.
Nothing more to say but 1hr for oil change, vehicle inspection and tire rotation. Would have been nice to check out other new vehicles I'm interested in, but inventories are very limited now, thank you supply chain.
JEFF D., Service Director de Maple Hill Hyundai respondió el 02/03/2022 11:39 AM

Thank you, we're working on the scheduling backlog!

Jeff Daniel
Maple Hill Auto
Service Director
jdaniel@maplehillauto.com
Net Promoter® NPS®, NPS Prism®, y los emoticonos relacionados con NPS son marcas registradas de Bain & Company, Inc., Satmetrix Systems, Inc., y Fred Reichheld. Net Promoter Score™ y Net Promoter System™ son marcas de servicio de Bain & Company, Inc., y Fred Reichheld.