If I could give this office and staff zero stars I would. They make wait 30-40 minutes minimum after your scheduled appointment no matter the occasion - I experienced it with ever primary care visit and even their cardio (Dr Ehrich) multiple times. They have called me more than once in the day of my appointment and said they can no longer have meet at the scheduled time. Today I arrived at my appointment end of day and their office had decided to close early with no notification issued to me - just 24hrs after I had confirmed it with them! Their communications service SUCKS - outsourced IT that puts up a fight (or lies to your face) when you ask to speak with the front desk. I tried to stick it out with this office for over 3 years but after being disappointed by their process, service quality, and experience EVERY TIME enough is enough. I am going somewhere an extra 12 blocks away just to FORGET how all encompassing their shortfalls were.
Net Promoter® NPS®, NPS Prism®, y los emoticonos relacionados con NPS son marcas registradas de Bain & Company, Inc., Satmetrix Systems, Inc., y Fred Reichheld. Net Promoter Score™ y Net Promoter System™ son marcas de servicio de Bain & Company, Inc., y Fred Reichheld.
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If I could give this office and staff zero stars I would. They make wait 30-40 minutes minimum after your scheduled appointment no matter the occasion - I experienced it with ever primary care visit and even their cardio (Dr Ehrich) multiple times. They have called me more than once in the day of my appointment and said they can no longer have meet at the scheduled time. Today I arrived at my appointment end of day and their office had decided to close early with no notification issued to me - just 24hrs after I had confirmed it with them! Their communications service SUCKS - outsourced IT that puts up a fight (or lies to your face) when you ask to speak with the front desk. I tried to stick it out with this office for over 3 years but after being disappointed by their process, service quality, and experience EVERY TIME enough is enough. I am going somewhere an extra 12 blocks away just to FORGET how all encompassing their shortfalls were.