If I could give this less than one star, I would. Our car lost power steering and all our gauges were going haywire after coming off the Mansfield toll road. We are from out of town-- 9 hours away to be exact. We pulled into this place just wanting to get some help. The guy at the desk was nice but the mechanic that came out to check out alternator was not. All he said to my husband was 'start it up...yeah it's your alternator' OK, great, now we know--is there ANYTHING you can do to help us out since we are due to leave early Monday morning? This was around 1pm on a Friday. I get that it's almost the weekend, but his exact response after laughing at us was 'Nope. not til Monday. go down the road' as he slammed our hood and walked back inside. We're not locals we had no idea what 'down the road meant' so we had to google and ended up finding Willies Village auto who was AMAZING and even drove all the way to Burlington to pick us up an alternator that night, came in on SUNDAY(his day off, mind you) to install it for us and didn't charge us an arm and a leg. Also, had us come back before we left town Monday to check it out for us to make sure we were good to go and wouldn't have any problems getting back to Maryland. This place needs a serious lesson on manners and customer service-- as I can see with the very low google rating, I'm not the first customer that has had a bad experience with them. Tourists-- if you find yourself with car troubles while in Stowe-- Stay FAR away from this place and go to Willies just down the street.
Net Promoter® NPS®, NPS Prism®, y los emoticonos relacionados con NPS son marcas registradas de Bain & Company, Inc., Satmetrix Systems, Inc., y Fred Reichheld. Net Promoter Score™ y Net Promoter System™ son marcas de servicio de Bain & Company, Inc., y Fred Reichheld.
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