I had my vehicle's alternator replaced at Madadashcar. 10 days later the alternator belt split along the middle and the some minor damage was caused to other components as the belt flapped around. The belt did not look worn, but like it had not been aligned correctly. I had the car towed to Madadashcar to give them a chance to make it right. The mechanic swore the belt had been correctly installed, that there had been no signs of it looking ready to fail when he put the belt back on the car, and that the timing of the failure was coincidental. He did offer to do the labor for free if we purchased the parts - which now included a tensioner, even though he had not looked at that part when we returned. We were skeptical and did not want to give this business more money or have the same mechanic do any more work on the vehicle, so we had it towed to the dealer and the repairs done there. And thank goodness! It turns out the belt had been installed incorrectly, it was shifted over 2 grooves on one of the pulleys you could not see from the top. In addition, the adjustment head on the tensioner was snapped off. Since you can not correctly put on an alternator belt without releasing the tension, the dealer's service manager's working theory was that the original mechanic had snapped off the head accidentally and did not want to tell us, so being unable to release the tension they had just pulled the belt on the best they could, which was not all the way. We returned to Madadashcar with the broken part and the repair receipts. The owner, Kara, said she was told that the tensioner was broken when the car came in and the mechanic has chosen not to tell us about it to save us money. So either, the mechanic broke a part on our car and lied, or didn't know how to put on a belt correctly and neglected to inform a customer of a broken component on their car. She apologized, empathized with our frustration, and said to give her 2 days to determine what she'd do to handle it. 2 days came and went with no response. I stopped in to see her, she wasn't there and I left a message to have her call me. Again, no response. A few days later, I made one more try to stop in. The woman at the desk told me that she would not be calling me back. That the owner had decided to ignore me. So at this point I have spent $760 in towing and repair costs to fix the mistake made when they made the original $500 repair. I would like to be able to support a local business, particularly one owned by a veteran, but this experience has been extremely frustrating and expensive.
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