Sorry Mac Hajic Ford of Victoria, but your service department is the worst ever. Purchase a truck and had issues with it for 2yrs now and your service writer's are the worst. Lack of communication and slow. Customers need there vehicles. That's why we Purchase them. This dealership needs all new management.
TS
Tino S.
Lincoln, NE
10/11/2023
0
Staff response to calls
Don’t return calls
DV
Debbie V.
San Antonio, TX
04/04/2023
0
Service for my Ford
I brought my ford in because it was overheating, they took five days to just look at it. My service contact person was the WORST !! " Barbara " She never called when she said she would. I called everyday for any information. but no response. I left my number and she never called. The only time she called was to tell me the problem with the cost. I indeed paid the cost of over $3000. dollars. Only to pick up my vehicle, to have the same problem, still overheating. Now my vehicle is there again working on a week. With again NO RESONSE. I sure hope you don't treat all your guest like this. I'm hoping I get a call from manager who really cares about customer service.My car was there on March 10th thur March the 17th now again on March the 28 thur today which is April the 4th. What's it gonna take for ya'll to get it right.
Please let a manager call me back Debbie Vasquez 210-268-7783
ZW
Z W.
Katy, TX
08/12/2022
0
Don't even consider going to this dealership.
I have bought 20+ vehicles in my life both personally & for my business & they are the shadiest place I've ever been. They lie about the vehicle & price to get you in the door. Literally tried to mark up 20k over what they quoted me. Then tried to offer 13k less than what my trade-in was worth.
Don't waste your time here.
BR
Bob R.
Austin, TX
11/07/2016
Avoid Mac Haik service at all costs
My truck blew a front transmission seal near Victoria on a Sunday while on my way home to Austin. I had it towed to the Ford dealership because I'm not from Victoria and didn't know any other repair facilities in Victoria. I assumed a Ford dealership might be a bit more expensive per hour than an independent shop but at least would be fair and ethical. Nothing could be further from the truth. They started by trying to convince me to replace the entire transmission and when that didn't work to replace the front pump and converter. When we finally agreed that just replacing the front seal was the right course of action I was charged for work that wasn't done (a transmission flush that was never done) and a labor rate that was higher than quoted. I had not other options but I hope you do - don't use Mac Haik service!
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