Can I share a horrible experience with y’all!! I hate to bash a local business in semmes but I just want to share my experience.. delete if not allowed
I would highly recommend anyone needing mechanic work to look else where than M&N off Moffett! This entire experience was a nightmare. grab some popcorn let’s chat about it. so I brought my car there in early June to have a new wiring harness installed which also needed to be built. I purchased the part from Jeep tell them what the deal is ask them can they do it. they said yeah it may take an hour tops. Well five days go by and still nothing. At first I was understanding bc they kept saying how their mechanic quit and they had to hire a new one. that’s all fine and dandy. Well two days after they hired a new mechanic and telling me they were going to get to it first still no call. I called everyday to check and see the progress on the one hour job. It then turns into the alternator is bad too because the plug is bent for the wiring harness. I found that odd because it was just replaced not even 6 months ago and had a warranty not to mention my neighbor tested it two days before I brought it there with a code reader to make sure it really was the wiring harness. so I go pick the part up bring it to o reillys and have them test it because there is no bend in the prongs or anything in the alternator like they said and it’s identical to the new part just had some dust on it. So even though my gut is telling me they are lying I again just let it slide because it’s almost been two weeks at this point and I need my car. So I go pick it up and later that day I notice a pretty big scrape on my tent on my window on the passenger and driver side. I called to let them know and they said they didn’t do it and took pictures before it got there so I said okay would you mind sending it to me because I have pictures from a week before my car broke down and it wasn’t like that. They told me they can’t give me the pictures now and it wasn’t of the window even though the day before she did. So they tell me to come up there just to try and tell me they didn’t do it and still not give me the pictures. so I then start letting them have it after the mechanic who walked off cussing starts having an attitude so do I. I pretty much ended the conversation with so y’all aren’t going to show me the pictures that you told me you had and not accept responsibility. Then i start to ask about the alternator how the prong wasn’t broken or anything and O Reilly said it passed the test as well. The mechanic starts saying how he didn’t want to chance it and that you need a mirror to see inside of the alternator to see the part he was talking about…… just Save your self the headache and the unnecessary bull crap and literally go anywhere else.
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I would highly recommend anyone needing mechanic work to look else where than M&N off Moffett! This entire experience was a nightmare. grab some popcorn let’s chat about it. so I brought my car there in early June to have a new wiring harness installed which also needed to be built. I purchased the part from Jeep tell them what the deal is ask them can they do it. they said yeah it may take an hour tops. Well five days go by and still nothing. At first I was understanding bc they kept saying how their mechanic quit and they had to hire a new one. that’s all fine and dandy. Well two days after they hired a new mechanic and telling me they were going to get to it first still no call. I called everyday to check and see the progress on the one hour job. It then turns into the alternator is bad too because the plug is bent for the wiring harness. I found that odd because it was just replaced not even 6 months ago and had a warranty not to mention my neighbor tested it two days before I brought it there with a code reader to make sure it really was the wiring harness. so I go pick the part up bring it to o reillys and have them test it because there is no bend in the prongs or anything in the alternator like they said and it’s identical to the new part just had some dust on it. So even though my gut is telling me they are lying I again just let it slide because it’s almost been two weeks at this point and I need my car. So I go pick it up and later that day I notice a pretty big scrape on my tent on my window on the passenger and driver side. I called to let them know and they said they didn’t do it and took pictures before it got there so I said okay would you mind sending it to me because I have pictures from a week before my car broke down and it wasn’t like that. They told me they can’t give me the pictures now and it wasn’t of the window even though the day before she did. So they tell me to come up there just to try and tell me they didn’t do it and still not give me the pictures. so I then start letting them have it after the mechanic who walked off cussing starts having an attitude so do I. I pretty much ended the conversation with so y’all aren’t going to show me the pictures that you told me you had and not accept responsibility. Then i start to ask about the alternator how the prong wasn’t broken or anything and O Reilly said it passed the test as well. The mechanic starts saying how he didn’t want to chance it and that you need a mirror to see inside of the alternator to see the part he was talking about…… just Save your self the headache and the unnecessary bull crap and literally go anywhere else.