First of all the team held my car for over a week, without starting any repairs and didn’t let me know anything til I reach out to them and they were confused themselves. Brought me car in to due to smelling oil from the bay. They diagnosed my vehicle with a few engine leaks. I received my vehicle with the check engine light off, a day goes by and it comes back on. Once I contact them to let them know they stated “ We are not surprised it came back on.” Then began to list many reasons why it is on. When I ask them why wasn’t this brought to my attention, there responds was it was not there responsibility to let me know, after they collected $1423.00 of my money I was truly robbed by them.
Net Promoter® NPS®, NPS Prism®, y los emoticonos relacionados con NPS son marcas registradas de Bain & Company, Inc., Satmetrix Systems, Inc., y Fred Reichheld. Net Promoter Score™ y Net Promoter System™ son marcas de servicio de Bain & Company, Inc., y Fred Reichheld.
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