Reseñas de Departamento de servicio's

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Bill R.

Bakersfield, CA

12/23/2024

Categoría: Service

Deception and Misrepresentation

We traveled 150 miles to buy a car that was not what we were wanting. Snagged by the internet salesman, an then duped by the salesman and finance guy. The numbers on the price worksheet provided did not match the financing form. We realized this too late. Of course, it could have been fixed, but they want your money, not to do the right thing. Funny thing is, we still would have purchased a different car with a slightly higher MSRP, but they wouldn't even consider allowing us to "trade" vehicles, or to do anything in their power to help fix the oversight. What a shame, when doing the right and honest thing is not done because of a relatively small amount of money in the end. Shame on you, Lithia Hyundai of Fresno.

abdehoo v.

Turlock, CA

11/27/2024

Categoría: Service

salesman lie

The sales manager pushed the salesman to lie and answer any questions, especially when he told us that we had to buy and add these optional things. He also wouldn't answer questions about the vehicle, your paperwork, warranty, or service.

Jl V.

Fresno, CA

11/03/2024

Categoría: Service

Sales and service

At 65 yrs old I've had plenty of experience with car salesman, dealerships and service department. Lithia Hyundai of Fresno is, by far, the WORST company I have ever been in dealings with. Sales-at least 3 different prices advertised on the same vehicle. Salesman had no knowledge of the vehicle in the least. He couldn't find features or explain how they work. Sat in the backseat of a test drive. Salesman had no idea what a post-sale delivery was. Sales manager pushed salesman to lie answering any and all questions, especially when on the phone. Also can't and/or won't answer questions about the vehicle, your paperwork, warranty or service. Offered no paperwork from previous owners, service or sales. They never went through the vehicle for any reason. They were still items from a previous owner. Brought vehicle out, no wash, dirty paper floor mats still on the floor.
Service-apparantly non-existent on used vehicles. Nothing was looked at, done or acknowledged through the service department of Lithia Hyundai of Fresno.
Forget about after sales help.
RED FLAGS!!! Salesman are coming from Own-A-Car!
STAY FAR, FAR AWAY FROM LITHIA HYUNDAI OF FRESNO!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Daniel V.

Fresno, CA

07/23/2024

Categoría: Service

Worst Customer Service

Because of this service department, I won't buy another Hyundai. I can't believe the GM puts up with their incompetence. There's a saying, "Sales sells the first car, and the service department sells future cars". Well, this service department loses sells. I have had bad service every time I go there, so I try not to. My visits are usually low dollar amounts and that's probably why, but I wouldn't spend a lot in a shop like that. I always start with small stuff to see what kind of people they are. You should always treat every customer as important as the next.

Chan H.

Sanger, CA

05/10/2024

Categoría: Service

Stay Away From This Lot

5 hours and 5 quotes later of negotiating with 3 different sales reps I finally got back to the deal I shook hands on the DAY prior. Absolute sharks. BEWARE: the list price of vehicle as it sits on website does NOT include the value of equipment they have INSTALLED on vehicle. No where online did it state all new trim around doors, new finished interior, and SWAT equipment to track the possible stolen vehicle, however when you get your first quote they will make it certain you must pay for this value. That is unethical and simply dishonest. 3k added onto the list price for equipment installed? Why then not add that to list price if it sits on the lot with it? Ended up walking out and they chased me to my vehicle agreeing to sell for original price I shook on the day prior if I were to give them a 5 star google review. Really? Dishonest, unprofessional, uncaring salesman. Bought the truck for well under market value, but not before calling people out on their inadequacy and sprouting a couple grey hairs. Not to mention paperwork was skewed when submitted to my lender which took days to resolve. Save the headache and shop elsewhere. Sharks. Do not recommend.

Chan H.

Sanger, CA

05/10/2024

Categoría: Service

Stay Away From This Lot

Chan H.

Sanger, CA

05/10/2024

Categoría: Service

Stay Away From This Lot

Chan H.

Sanger, CA

05/10/2024

Categoría: Service

Stay Away From This Lot

Sari U.

Rocklin, CA

03/29/2024

Categoría: Service

Stay away

They add $3000 and excessive dmv fees on top of the car price...be aware. Signed the contract, but needed to pick up the car next morning. They confirmed our appointment to pick up the car and on our way there they texted and said they sold the car to someone else. FTF. Never returned our calls.

Jose Z.

Dinuba, CA

03/28/2024

Categoría: Service

They lie to bring you in! Even in the parts department

I called to get some breaks and before I hung up I asked if theirs anyway I would be able to get a discount on them due to me being employed there before and they said they would . When I get there they tell me they changed managers and they can’t anymore! Straight up liars. Do not trust what they tell you over the phone

Shamia M.

Fresno, CA

02/24/2023

Categoría: Service

Best place to get a car

LENORD WILL GET THE JOB HE WAS WONDERFUL HE WORKED WITH ME AND HE MADE SURE I LEFT WITH A CAR AS TODAY I REFER YOU GUYS GO ON DOWN TO LITHIA AND ASK FOR HIM ?

Scott T.

Fresno, CA

09/14/2022

Categoría: Service

What customer service

You know, I would really like to tell you how happy I am with my car but unfortunately I'd be lying to you. I've been very unhappy with my purchase as far back as 3 days after I bought the car. I'm probably wasting my time telling you my story because I doubt that anyone is really going to read this or even get back to me but hey what the heck. So, 3 days after I bought my Jeep I was going to put my wheels and tires from my old Jeep on. I proceeded to take off the lug nuts on the front passenger side. Usually when doing so, the wheel starts to slide off, well, nothing. I then tried to pull it off, pulling so hard that I almost pulled the Jeep off of the jack stand. I had to use a crowbar and a mallet to get it off. I've owned 7 cars in my life and I've never had that problem, never. Plus the check engine light came on. So I immediately called lithia and took it in to have them take care of the problems. After having my Jeep for 9 days I finally got my Jeep back and they said that everything was fine and never told me what the reason the check engine light was on. A couple weeks later I went on Carfax to see a more in-depth history on my Jeep. It showed that the Jeep was in an accident and damage was done to the undercarriage. The salesman made no mention of this throughout the duration of me purchasing the car. What also bothered me was the fact that there was no record or documentation showing that I'd brought in my Jeep to have them service it. I text the salesman a week later after that because I had ran over a screw with my front passenger tire and I ended getting stranded with my son in the car. I bet you can guess why I wasn't able to change the flat and put the spare on. Needless to say he never responded to me. Hopefully this reaches someone who can help make this right.

Sincerely,
Scott Turnbull

Steven S.

Calexico, CA

05/30/2022

Categoría: Service

Very poor service

Worst service ever, once they have your money, they will not help you

Sherri R.

Fresno, CA

05/15/2022

Categoría: Service

Worst day of my now new life

I went in there and told the sales man what I wanted and could afford I had a trade in I needed at least a thousand back on and that I could only afford 425 a month payment I ended up with a new car payment I can’t pay and can’t even afford insurance on I now have a car I don’t want to even drive and have a 565 car payment and owe 42000 my happy life just went to worry and my head has been spinning . I’m gonn lose every thing I worked so hard to get . I hate the way they played me I just wanted to go home I don’t
Recommend going there unless you’re taking attorney with you or somebody who knows what they’re doing to you cause I didn’t had no idea they were going to throw all this on me I am my life is horrible now I j I’ve just cried since I’ve been home I don’t know who the name of the person who waited on me didn’t give me the cards

Carl P.

Fresno, CA

2009 Hyundai Genesis

03/31/2022

Tipo de Servicio: Repair

Cliente Verificado

Categoría: Service

Genesis is junk

The car will not pass smog. I have done everything humanly possible to fix it. In that it will not pass smog I can't get it licensed nor is it saleable in California. This is a total joke. But it isn't funny!! And Hyundai does nothing more than shrug their shoulders and shake their head in disbelief. Junk!!!

TYLER D. de Lithia Hyundai of Fresno respondió el 04/02/2022 01:26 PM

thank you for taking the time to fill out the survey this info will be used to bettert the service department.

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