I brought my car in at 10:30 am for an oil change, to check to see if it needed an alignment and tire rotation. There was a symbol on the dash. I asked what it meant. It was checked out. While doing so, they found I need brakes. I was told the brakes would get there around noon. The car would be done late afternoon. I was given a loaner. I never received a call to say when it would be done or that it would’t be done that day. I got the I did call and left a message. I got the call the next morning. I needed to bring my granddaughters to school, but the car seats were in my car. I had to move things around at the last minute. If I had known, I could have gotten the ones out of my car.
Net Promoter® NPS®, NPS Prism®, y los emoticonos relacionados con NPS son marcas registradas de Bain & Company, Inc., Satmetrix Systems, Inc., y Fred Reichheld. Net Promoter Score™ y Net Promoter System™ son marcas de servicio de Bain & Company, Inc., y Fred Reichheld.
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