This review is a follow-up from my original review of 3/20/29 when I gave Lextech a 1 star review for not following up regarding my last service which did not go well. When the owner Chad became aware of the problem he contacted me and asked me bring my car in for service and he would take care of the bill. Somehow the complaint I had filed had been mixed up or not received. Because I have always received such great service from them I was willing to go back and I was not disappointed. I received the quality of service that I had always come to expect from them. I understand that mistakes, while not often can happen. The mechanic who made the mistake is no longer with them. I will be returning. Quality service, great prices, and seen with in minutes of scheduled appointment time.
Net Promoter® NPS®, NPS Prism®, y los emoticonos relacionados con NPS son marcas registradas de Bain & Company, Inc., Satmetrix Systems, Inc., y Fred Reichheld. Net Promoter Score™ y Net Promoter System™ son marcas de servicio de Bain & Company, Inc., y Fred Reichheld.
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