I am a 70 year old female. I began using LexTech of Atlanta April 2019 for my 60000 service for my 2014 Lexus 350 RX. In August they performed the 5000 scheduled maintenance. I went back in December for the recommended 70000 mile service. During this service they changed the oil. On March 9, 2020 my car started intermittently beeping and gave a symbol which blinked but did not stay on. I immediately returned home, called my son; he came over and looked under my car and told me I had an oil leaking from my car and that there were small oil drops all under my car on the garage indicating that it had been leaking for a while. He checked my oil and it did not register on the dipstick. Long story short the next day I had a mechanic come to the house and change out the filter and put oil in the car. He explained to me the oil leaked was due to the fact that the last person that changed my oil did not put the small o ring in place which caused the leaking over time. He showed me what it was and the fact that it was missing from the one taking off my car. I watched him as he did the work so I know he was truthful. He also questioned whether my filter was actually changed as it was very brittle and not soft. There was less than 2 quarts of oil in my car. I called Lextech March 11 and explained to them what happened and what the mechanic said. I was someone would get back with me. No one did. I called 2 days later (March 13), was told it was reported and that one of the owners would get in touch with me in a couple of day as they were aware. Well that was March 12. I am still waiting to hear from them. I realize people make mistakes but to not call and apologize or offer to pay for the additional expense is just wrong. I will not use them again.
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