I am a college student with my car on campus. I'd been trying for a month to get my battery replaced (knew I needed a new one very soon) and I just kept hitting roadblocks at every point. Tried Autozone several times but they said they wouldn't replace my battery because it was too difficult to access on my make and model. I called AAA, and they came out for battery service without a replacement. Called them back to see if they would install a battery I bought on my own time and they said no. At this point my car is not drivable at all without a jumpstart. I got connected to Leonard's through AAA and asked what they could do. They sent out drivers to jump my car and drive it back to the shop (no charge) and replaced my battery. They ALSO noticed my car was up for inspection so they called me to see if I wanted that done. I had an emissions issue so they took care of that as well as the battery. All in all the charge was about $300-$400 and they had my car for all of two days. Leonard's has my business as long as I'm at college up here.
Net Promoter® NPS®, NPS Prism®, y los emoticonos relacionados con NPS son marcas registradas de Bain & Company, Inc., Satmetrix Systems, Inc., y Fred Reichheld. Net Promoter Score™ y Net Promoter System™ son marcas de servicio de Bain & Company, Inc., y Fred Reichheld.
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