We took our bmw here and explained the symptoms of the car, including that the check engine light came on and went off as well as the car was running hard. The check light was off when we actually dropped off the vehicle...they did figure out their was an issue with the engine (warranty covered issue) and still charged us a diagnostic fee...the dealer was paid for a warranty covered issue and still charged us for the diagnostic; I don't believe I've ever had that happen. Usually if there is a warranty covered issue the diagnostic fee is waived. Our vehicle was also kept 3 additional days longer than it should've and when we picked it up it was filthy, the car should have been washed the day they expect the customer to pick up the car. I was extremely disappointed with the service and when I expressed my concerns to the service manager his response was disappointing as well. It's important that managers at least acknowledge if a customer reports a poor experience that it's acknowledged that's not what the dealership wants for the customer and some type of empathy, even if you can't necessarily change what has happened. We will Not be bringing our vehicles back to this dealership, We will drive to Durham or Cary. Unless I find out that they are affiliated and I'll make sure locate a private repair /mechanic.
Net Promoter® NPS®, NPS Prism®, y los emoticonos relacionados con NPS son marcas registradas de Bain & Company, Inc., Satmetrix Systems, Inc., y Fred Reichheld. Net Promoter Score™ y Net Promoter System™ son marcas de servicio de Bain & Company, Inc., y Fred Reichheld.
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