If this was the only shop around for 100 miles, I wouldn't take my car here again! DON'T TAKE YOUR CAR HERE! My truck was in an accident down in southern Oregon while my son had it and we couldn't get it in anywhere for over a month. In the meantime, my son was driving it back and forth to work. The front quarter panel was damaged but it was drivable and had been driven for the month leading up to taking it to them. The only reason that we took it there was it was really close to where my son was working at the time. Bad idea! We drove it in there, yet when it came time for us to take it home it wouldn't run or even start. They said it probably had something to do with all of the aftermarket wiring and that the ECM was fried. They weren't able to figure out what was wrong with it so that told us that we could take a look at it. That is until we got there and then they wouldn't let us touch it even though we had permission. IT was probably an insurance thing which I understand but they didn't communicate that to us. They simply don't us that we couldn't touch it and basically told us to get out. Our rep / advisor whatever you want to call him Ben was and is a complete jerk. Terrible customer service from everyone we had contact with. They treated the truck like it was trash that they couldn't wait to get out of their shop. It may be trash to them, but it was and is my daily drive that I have put a lot of time and money into. Needless to say, they wouldn't own their mistake at all and the only thing we could do is have it towed from their shop to have the ECM replaced which cost us $2500. The shop that I took it to said it was something that they did that fried the ECM but there was no way to prove it. Whatever you do, don't give them any business. Worst all around experience I have ever had regardless of the industry. Lesson learned. I know that I won't get nor am I expecting a response from them.
Net Promoter® NPS®, NPS Prism®, y los emoticonos relacionados con NPS son marcas registradas de Bain & Company, Inc., Satmetrix Systems, Inc., y Fred Reichheld. Net Promoter Score™ y Net Promoter System™ son marcas de servicio de Bain & Company, Inc., y Fred Reichheld.
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