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Donell C.

Edgewood, NM

12/05/2022

Categoría: Service

Lemon

Never again! Bought a lemon which was a 2015 Hyundai sonata hybrid from Southwest Hyundai. This was my son's fist at car I helped him finance so he had a vehicle to get to work and school.Serviced it there without issue until the hybrid battery started to go out. We scheduled multiple service appointments and towed it to them twice due to hybrid battery warnings that shut the car down. Alarms went off and was not drivable. Each time we were told everything was fine and took it home to begin the process all over again, each time getting worse and worse until they could no longer "reset it". So if you are first owner you have lifetime warranty of the hybrid battery, but second owner they will cover the battery to 100,000 miles. Unfortunately when the car became 100% inoperable the car was around 110,000 miles. But the problem is the hybrid battery starting going out way before it hit 100,000 miles. The sad part is that I was unable to get a competent service person at southwest Hyundai to advocate for us for a replacement of the hybrid battery even with documentation of several service encounters with them. Needless to say the car is inoperable and my son found himself upside down on a loan. Please do your research and think twice before purchasing and servicing a car from with Southwest Hyundai. We have since had to purchase another vehicle and did so with CarMax who have provided amazing customer service from purchasing the vehicle to servicing the vehicle. I am committed to buying future quality used cars with Carmax!

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