Talked with someone named "Tony" over the phone to inquire about a spark plug and coil change for my Audi. I found him to be arrogant, condescending and unable to connect on a basic human level on a simple sales related call where he had the opportunity to represent the company in a positive way, warmly engage and win a brand new customer. The vibe I got on the phone was not very helpful or customer friendly. After the call I was left curious and came and looked them up on Yelp. Wow!... I found multiple people all making the exact same conclusions as I did having interacted with these folks. Unbelievable. I won't be taking my car to them for ANY reason. I'm glad I am not out any of my hard earned money.
Net Promoter® NPS®, NPS Prism®, y los emoticonos relacionados con NPS son marcas registradas de Bain & Company, Inc., Satmetrix Systems, Inc., y Fred Reichheld. Net Promoter Score™ y Net Promoter System™ son marcas de servicio de Bain & Company, Inc., y Fred Reichheld.
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