Being new in town I took my 2018 F150 there to replace the cam phasers, which is a known issue by Ford, and they initially quoted me $4600 to replace the phasers. However, I called Ford and I received assistance from them to pay up to $3000 of that cost which was fantastic. I have had nothing but good experience with the brand. However, the dealerships are separate story. The technicians at Landmark Ford were fantastic and they completed the job in just three days with perfect results.
However, when I went to pickup my truck and pay the remainder of the fee along with some other preventative maintenance I asked them to complete, they wanted to charge me additional 3% for convenience fee since I wanted to use my credit card. They never told me about this beforehand specially since they knew my portion would amount to approximately $2500.
Talking to their management they would not budge on eliminating the fee and if it was up to them they would have charged me the complete cost of the repair.
I had nothing but positive experience with the technicians at Landmark Ford but their shady business practices and trying to nickel and dime their customers, would leave me no choice but to NOT recommend this dealership for anything. I have been planning to purchase a new Raptor R this year but I will take my business elsewhere and I recommend you do the same.
Net Promoter® NPS®, NPS Prism®, y los emoticonos relacionados con NPS son marcas registradas de Bain & Company, Inc., Satmetrix Systems, Inc., y Fred Reichheld. Net Promoter Score™ y Net Promoter System™ son marcas de servicio de Bain & Company, Inc., y Fred Reichheld.
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However, when I went to pickup my truck and pay the remainder of the fee along with some other preventative maintenance I asked them to complete, they wanted to charge me additional 3% for convenience fee since I wanted to use my credit card. They never told me about this beforehand specially since they knew my portion would amount to approximately $2500.
Talking to their management they would not budge on eliminating the fee and if it was up to them they would have charged me the complete cost of the repair.
I had nothing but positive experience with the technicians at Landmark Ford but their shady business practices and trying to nickel and dime their customers, would leave me no choice but to NOT recommend this dealership for anything. I have been planning to purchase a new Raptor R this year but I will take my business elsewhere and I recommend you do the same.