Lancaster Hyundai's factory certified technicians are trained to ensure your Hyundai vehicle runs well for the road ahead. Lancaster Hyundai's factory certified technicians are trained to ensure your Hyundai vehicle runs well for the road ahead.
As with everything in todays world, the costs of oil, washer fluid, parts and labor have all drastically increased. Just like the oil used to fuel your car, the price has doubled for engine oil in the last year as well. Our parts from Hyundai have increased this year as well because they have increased costs in production and distribution to get the parts to the dealers. Trust me, the dealership is making less on an oil change then ever before just to try and keep the pricing reasonable! Oil changes are not any bit of a money maker for us when we use high quality oil, factory parts, certified technicians and provide a $5.00 rebate from Castrol, provide a complimentary Premium car wash (Value of $10) and top off all of your fluids during the service. Providing a 1 Star review because you are upset that the price of everything has gone up is unfair to the dealership. We provide a first rate service and have been doing our very best to control the expense of a basic service. We can not do this for the same pricing as a year ago when our costs have all but doubled in the last year, but we have not doubled our pricing!
Mark Roberts
My 2017 Tuscon was towed in for an engine replacement under the recall at the beginning of June. I was told that I could come anytime to pick up my loaner vehicle, yet I received a very rude and accusatory voicemail after the fact because I hadn't made an appointment first (the gentleman claimed that I was told to make one, yet I re-listened to the voicemail he had left about picking up the loaner and never once did he mention an appointment being necessary) and so I was apparently give the wrong loaner. I had originally been told it would be 6 weeks for my engine to be replaced, yet it was somehow finished in 6 days. At first I was thrilled, but it quickly became evident that the workmanship was shoddy at best.
Roughly 6 weeks after I picked up my car with its new engine (and mind you, I was on a 10 day vacation during those 6 weeks where the car was not being driven), my dashboard lit up with multiple warning lights. We took it back, as it seemed likely that the issues were related to the engine replacement (and were told when we called about bringing it in that they likely were related but obviously it couldn't be promised - which was understandable). A few days later, we received a phone call that the issues were supposedly unrelated and it would be $1700 to replace my ABS module, AND they couldn't guarantee that was the only thing wrong.
We eventually decided not to have the work done and were going to sell the car, as we were beyond frustrated with Hyundai at this point. When we picked my car up after this, we were charged $160 for "diagnostics" - though we had never once been told that there would be a fee. Additionally, my car was returned to me in worse shape than I dropped it off. The cover for the underside of my engine popped out minutes after we pulled out of the lot, and we had to take it to a mechanic to be reattached as we were unable to do it ourselves. The mechanic who assisted us (as well as two others we called for second opinions) said that he absolutely believes that the issues with my car are directly related to the work done when my engine was replaced. Yet somehow, Lancaster Hyundai is refusing to accept fault for their mistakes.
This service center has been dishonest, rude, uncommunicative, and absolutely awful. Mike in Service was horrible to work with, and multiple people who spoke to both me and my husband were dismissive and unpleasant to me yet spoke much more professionally to my husband. While the sales team seemed helpful nice while I was there, this experience absolutely ruined my opinion of Lancaster Hyundai. I will never buy a Hyundai or Kia again, I will never work with or buy from Lancaster County Motors again, and I will never let anyone I care about do so either.
STAY AWAY