I called Kwik Kar this morning before I went to get my oil changed there. I asked the woman that answered the phone what the price was for a synthetic oil change. She told me $54.99 unless my car needed more than 5 quarts and then it would be an additional $10. I go and get my oil changed and go to pay and now my bill is $75!! I asked why and she told me it was because my car used full synthetic oil, not a synthetic blend. No one bothered to let me know this. They just went ahead and changed it. According to the manager (I spoke with him personally) the tech should have discussed the higher price with me. Also, the sign in front says a FREE car wash with an oil change. Nope! They charged me extra for a car wash. A crappy one at that! The receipt I was given said they vacuumed the interior. They did not! Needless to say I’m NOT happy and I WILL NOT take my car back there! TERRIBLE EXPERIENCE!!
Net Promoter® NPS®, NPS Prism®, y los emoticonos relacionados con NPS son marcas registradas de Bain & Company, Inc., Satmetrix Systems, Inc., y Fred Reichheld. Net Promoter Score™ y Net Promoter System™ son marcas de servicio de Bain & Company, Inc., y Fred Reichheld.
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