NEVER AGAIN!! Poor value!!! I was recommended Kingsway by Phoenix Transmission. Three years ago I had my 2014 Ram 2500 transmission serviced for $280 out the door. They were not able to do transmission flush this time due to the machine being down and recommend Kingsway to perform this same maintenance on my 2018 Ram 3500. I called last week to make an appointment, they said bring it in Wednesday. I asked about the pricing but was not provided anything specific. MY FAILURE!! I dropped it off @0830 on Wednesday. At 2:30pm I called for a status check and was told they were about to start on it. I requested that it be complete NLT 4:30. at 4:00 I got a call that it would not be ready. I asked for a total cost and was told $840. I was floored!! after Military Discount they got it down to $670ish. I told them I want the truck by 5:00. I showed up at 5 and they were finishing up. The Manager told me that they lowered their labor cost and some other cost to bring the total down to $574. I recently lost trust in Roger Williams, however for comparison I called them this morning to ask for a quote for a trans flush and filter change....$300. I have leaned my lesson. Kingsway will NEVER see another vehicle that I own!! Service requested from Kingsway: Trans flush - I provided 12 quarts Filter change - I provided all the filters Deep pan Install - I provided the PPE deep pan
Net Promoter® NPS®, NPS Prism®, y los emoticonos relacionados con NPS son marcas registradas de Bain & Company, Inc., Satmetrix Systems, Inc., y Fred Reichheld. Net Promoter Score™ y Net Promoter System™ son marcas de servicio de Bain & Company, Inc., y Fred Reichheld.
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