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Oil Change 16

Warranty 12

Service Advisor 12

Killeen Hyundai 8

Issues 8

Reseñas Recientes

James M.

Harker Heights, TX

02/22/2024

Categoría: Service

Technician and Management Negligence

This is no reflection on Service Advisor Maegan Sprawls. She provided unusually good customer service on February 19, 2024 when, after I specifically requested no car wash after an oil change, the technician put my Santa Cruz through the carwash with the sunroof and rear window open. Meagan offered me a free detailing of my vehicle. However, in addition to water getting into my vehicle yesterday, I came outside the next morning to find my vehicle leaking oil everywhere. Something is not tightened up. As I told Maegan, at this point I want the oil change redone and the engine bay cleaned, in addition to the offered free detail. On a previous occasion, Killeen Hyundai scratched the tint on the driver side window. I want that fixed too, especially after the ludicrous price ($800) that the dealership charged me for window tint (only accepted because this vehicle was hard to get at the time). I have saved email correspondence with killeenauto.com staff including photos regarding all these issues. I'm not happy with the quality of Killeen Hyundai’s technicians. They're sloppy and inattentive. Killeen Hyundai should pick the vehicle up Friday morning and take care of it, but everyone who answers the phone is a no-nothing do-nothing who seems to think their job is to protect managers Nick and Joe, who have had the opportunity to call me back and make arrangements for several hours.

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