DO NOT TRUST THIS SHOP. I took my car in to have my brakes inspected as I noticed they were starting to squeak after having recently replaced the brake pads (at another shop) and received a coupon in the mail for a free brake inspection from them. After having dropped my car off, I called in THREE hours later to ask if my car was ready as they had pulled my car into the garage to look at it as I left. The women on the phone said it was "not ready yet as they had to take the car back down and drive it around and are now re-lifting it to inspect again". I thought that was an odd response- and assumed the only thing that could mean is there was nothing wrong with my car the first time they looked at it but nonetheless, I stopped in to grab my house key as I had left them in the car. When I arrived to pick up my key, the women at the counter stated she "Wasnt sure exactly what was wrong with the vehicle but believed it was something to do with my front driver side wheel" She then asked me if I would just like them to do the work or get an estimate. I told her an estimate. As I left, a man in the garage called me over to look at the wheel. He stated that my back brakes pads were in excellent condition and my front two brake pads were moderate and could be replaced if I wanted them too. He also believed the squeaking sound was coming from a tiny divot in my rotar (front driver side wheel) from a piece of gravel probably getting stuck in it at one point but was not effecting the brakes themselves. He said what they could do is shave down the rotar so it was smooth again. I told him I would let him know once I got an estimate and left.
The women at the front desk texts me TWO hours later (I took my car in at 9 am and it was now 2 pm) to tell me the estimate is $650 for parts. She never told me what this included but just a price. I responded an hour later telling her I would pick it up at 5 pm if that was okay and that I was going to have my car looked at/quoted from one other place first. She texts me ONE MINUTE LATER. ONE MINUTE. Telling me the work is almost finished. I responded, telling her that I hope she means the work of putting my wheels back on and not the brake work as I never approved of the charge. No response.
I call her and she says she was under the assumption I wanted the work done from when I stopped in to grab my keys. I told her I specifically stated I wanted an estimate. I also questioned her logic- why would I need an estimate from you if I told you to just go ahead and do it? That would not make sense. She hangs up on me.
I call back. She says I will need to pay for labor costs then. I tell her that I came in for a free brake inspection, and was never told an estimate. She hangs up.
I call back and tell her I will be picking up my vehicle. She hangs up for a third time. ( I wish I was joking, but I am not). She then refuses to take my call seeing the caller ID. I use my WORK phone (thank god I had a different number) and a gentleman picks up on another line. I tell him the situation and he says "There was a miscommunication between the women and I" and briefly apologized. I stated my case and that there was zero miscommunication on my end.
I drove there to get my vehicle and the man and women said nothing when they handed over the keys. No apology. Not a single word.
I am a 25 year old female doctoral student who they thought they could take advantage of. My takeaway from this, is they probably realized my brake pads and rotors were in good condition (aside from the tiny divot). Didn't know why it was squeaking a little. Made of up a $650 charge and thought they could get away with it.
DO NOT GO HERE. I promise you, it is the most unprofessional and untrustworthy car shop I have ever been too.
Net Promoter® NPS®, NPS Prism®, y los emoticonos relacionados con NPS son marcas registradas de Bain & Company, Inc., Satmetrix Systems, Inc., y Fred Reichheld. Net Promoter Score™ y Net Promoter System™ son marcas de servicio de Bain & Company, Inc., y Fred Reichheld.
Atención
Usamos cookies para personalizar contenido, habilitar cierta funcionalidad y rastrear análisis del sitio con fines de marketing. Usted consiente nuestras cookies si continúa utilizando este sitio web.
The women at the front desk texts me TWO hours later (I took my car in at 9 am and it was now 2 pm) to tell me the estimate is $650 for parts. She never told me what this included but just a price. I responded an hour later telling her I would pick it up at 5 pm if that was okay and that I was going to have my car looked at/quoted from one other place first. She texts me ONE MINUTE LATER. ONE MINUTE. Telling me the work is almost finished. I responded, telling her that I hope she means the work of putting my wheels back on and not the brake work as I never approved of the charge. No response.
I call her and she says she was under the assumption I wanted the work done from when I stopped in to grab my keys. I told her I specifically stated I wanted an estimate. I also questioned her logic- why would I need an estimate from you if I told you to just go ahead and do it? That would not make sense. She hangs up on me.
I call back. She says I will need to pay for labor costs then. I tell her that I came in for a free brake inspection, and was never told an estimate. She hangs up.
I call back and tell her I will be picking up my vehicle. She hangs up for a third time. ( I wish I was joking, but I am not). She then refuses to take my call seeing the caller ID. I use my WORK phone (thank god I had a different number) and a gentleman picks up on another line. I tell him the situation and he says "There was a miscommunication between the women and I" and briefly apologized. I stated my case and that there was zero miscommunication on my end.
I drove there to get my vehicle and the man and women said nothing when they handed over the keys. No apology. Not a single word.
I am a 25 year old female doctoral student who they thought they could take advantage of. My takeaway from this, is they probably realized my brake pads and rotors were in good condition (aside from the tiny divot). Didn't know why it was squeaking a little. Made of up a $650 charge and thought they could get away with it.
DO NOT GO HERE. I promise you, it is the most unprofessional and untrustworthy car shop I have ever been too.