Love Kerners, have been going there for years. Had my truck there this past week for warranty work on a broken seal and my only complaint was that it took 2 1/2 days to get my truck back..dropped it of on Monday at 3 and call twice to check on the status. Tuesday I was told my truck was up next to be looked at and they would call me back soon never heard anything. Called Wednesday at 1:30 and was told they were looking at my truck now. Got a call at 5 that evening saying it was ready. when I finally received the phone call saying my truck was ready they did apologize for taking so long, saying that the work order basically got looked over! Im still a satisfied customer but still disappointed it took so long for a simple fix.
Thanks,
Nicole Compagnoni

Recomendado

Mike M., Owner de Kerner's Auto Service respondió el 04/22/2015 05:41 PM

Nicole,

Thank you as always for giving Kerner's the opportunity to service your vehicle. I am aware of the problem related to communiation and your vehilce. I apologize for the delay and will ensure that this does not happen again in the future. Thank you as always.

Mike Martin
Kerner's Auto Service

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